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Last updated on: March 26, 2025
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124Rental Locations
37Airport Locations
Map View of Car Rental Locations in Toronto
Routes
8.4/10
Dollar
8.6/10
Hertz
8.6/10
Thrifty
8.2/10
Budget
8.4/10
Europcar
7.0/10
City Car Truck
8.8/10
AVIS
8.7/10
Alamo
9.1/10
GREEN MOTION
6.7/10
National
9.4/10
Iversta Rent A Car
6.8/10
ZOOM
7.5/10
ACE
7.5/10
All Season Car Rental
10.0/10
Enterprise
9.3/10
Aucomm
10.0/10
SURPRICE RENT A CAR
8.5/10
York
10.0/10
Fox
7.0/10
Discount Car & Truck Rentals
7.4/10
NU Car
9.0/10
MEX
6.9/10
Economy Rent A Car
8.7/10
PAYLESS
9.0/10
E-Z RENT-A-CAR
5.1/10
RIGHT CARS
3.3/10
Peel
9.2/10
DOLLAR THRIFTY
10.0/10
Reviewed: September 5, 2024
The service was decent and fairly quick, with smooth communication.
Reviewed: June 5, 2024
I warn everyone, do not use Routes Car Rental. They are blatantly dishonest! It's a small rental company located outside the airport. When I went to handle my rental, there were hardly any customers, but the efficiency was surprisingly low. It took 2.5 hours in total, definitely not worth it. Not only is their service irregular and improper, but the few staff members I saw at the store appeared to be all South Asian and were dishonest, lying straight to my face. I had already purchased full insurance through the rental website, with the policy in both Chinese and English, but the staff claimed they couldn't understand and forced me to buy their insurance for over $20 per day. Even after speaking with the customer service rep from the rental website, they still insisted on selling me their insurance.
Reviewed: June 5, 2024
Reminding all friends, do not use Routes Car Rental! They are blatantly dishonest! It's a small rental company outside the airport. When I went, there weren't many customers, but the efficiency was still low. It took a total of 2.5 hours and it wasn't worth it. Not only is their service unregulated and unruly, but the staff I saw at the store all seemed to be South Asian and were dishonest, lying blatantly: I had already bought super comprehensive insurance on Zuzuche, and the policy was in both Chinese and English, but the staff said they couldn’t understand and insisted on selling me their insurance for an extra $20 per day. Even after I called the customer service of Zuzuche, they continued to push their insurance.
Reviewed: June 3, 2024
The store required us to purchase new insurance and didn't recognize the insurance already bought on the Zuzuche platform. After over an hour of communication, we finally contacted Zuzuche customer service back in China, but they still didn't acknowledge it. We had to pay for the insurance ourselves to get the car, and then seek reimbursement from Zuzuche upon return.
Reviewed: October 9, 2024
The process was very quick, with no forced sales. However, unlike the US policy, a spouse cannot become a free second driver.
Reviewed: August 1, 2024
When we arrived, the wait time was a bit long. This counter seems to be shared with the blue T logo company. After completing the paperwork, we waited about half an hour to get the car.
Reviewed: July 25, 2024
The staff were very friendly during both pick-up and drop-off. Initially, I planned to return the car the night before my flight, but the front desk lady checked and found my flight was the next morning, so she kindly adjusted the return time to the next morning. She also guided me on how to drop off the key. Even though the fuel tank wasn't completely full when I returned the car, they didn't charge me extra. Very impressive.
Reviewed: July 22, 2024
Todo muy bien, solo el proceso para que me dieran el carro fue muuuy lento, había mucha fila y solo dos personas atendiendo. También me quedé un poco inconforme en cómo te explican lo del seguro, creo que me salió mas caro el seguro que el carro.
Reviewed: March 2, 2025
Loose lot of money on charging due change of the car without my consent
Reviewed: October 26, 2024
The car was in excellent condition and performed well.
Reviewed: December 11, 2024
All are good But the car insurance was not covered by credit card Budget was covered and no need to buy insurance
Reviewed: January 2, 2025
When I arrived they tried to put my into a mini van claiming that was the only vehicle they had. After reading similar reviews I told them that the van was not acceptable, that I had paid for a SUV and that was the vehicle I wanted. Miraculous that they were able to find a SUV parked next to the other 11 SUVs on their lot!
Reviewed: August 23, 2019
I encountered a contract scam with the company and am currently appealing. It was a very unpleasant experience. How can the rental platform allow such a fraudulent company to exist?
Reviewed: October 13, 2024
Everything else was good, but getting from the airport to the car rental company takes quite some time. Just make sure to allocate extra time.
Reviewed: November 3, 2024
The process was satisfactory, but the check engine light came on after driving for a while.
Reviewed: October 30, 2024
It was okay. Due to traffic, I contacted QEEQ for assistance in postponing the car pickup, and they replied that they could keep the reserved car model.
Reviewed: November 6, 2024
The staff's attitude and efficiency were both very satisfactory.
Reviewed: October 30, 2024
Although my English is not very good, using translation software was no problem. The staff were very patient and explained all the fees clearly. I chose the full-to-empty fuel policy. Especially during the return process, I accidentally drove into the departure parking area instead of the arrival parking lot where I was supposed to return the car. The parking area was too large, and I couldn't find my way to the correct spot. Fortunately, a staff member kindly assisted me in driving the car to the return location. Very nice! Returning the car was very convenient—just handed it over to the staff. The deposit was released quickly, much faster than the one-month wait they mentioned earlier. The car was in great condition, and I recommend bringing an iPhone to use CarPlay navigation and a phone holder. Overall, it was a great experience.
Reviewed: October 29, 2024
The staff had a somewhat indifferent attitude, but it wasn't necessarily bad—very much like a civil servant's demeanor. However, the staff handling the car pickup and return were very friendly and helpful.
Reviewed: October 4, 2024
Very good, affordable prices, no hidden fees, hassle-free.
Reviewed: August 9, 2024
My flight was delayed on the first day, and the car rental office was closed when I arrived. The next day, they upgraded my car but charged me an extra 1,000 RMB. This is ridiculous! I'll never use this company again. Fellow travelers from China, be cautious!!!
Reviewed: November 5, 2023
The price is indeed a bit cheaper, and the car is in good condition. However, it was difficult to get a hold of someone by phone at the airport for pickup and drop-off. I had to take a taxi to get there.
Reviewed: March 17, 2020
The green motion representative was good and polite. I had very good experience at the counter and the pickup and drop has been smooth always.
Reviewed: September 24, 2024
Convenient and affordable, with better vehicle conditions compared to local rentals.
Reviewed: September 9, 2024
This seemed to be my first time using National Car Rental, and it felt great—much fewer people in line compared to Hertz and Avis. The staff were warm and friendly, and communication was smooth. I picked a package on QEEQ that included a tank of gas, which was quite a deal. The package, however, only covered basic insurance, so I proactively added supplemental insurance (which rental customers usually prefer) for a reasonable price of 8 CAD per day. They gave me a larger Ford Escape, which felt very typical of American cars but was easy to drive and came equipped with CarPlay. The vehicle was in excellent condition.
Reviewed: August 30, 2024
Renting and returning the car was super easy, and the overall service was excellent.
Reviewed: June 12, 2019
great selection, but car that was promised not available. they provided an amazing upgrade but was not cleaned and was very smelly
Reviewed: September 23, 2024
1. After arriving at the airport, we had to take a shuttle train to another parking lot and wait for a car to pick us up, which was highly inconvenient. 2. The service process was extremely slow, staffed entirely by Indian workers. The reserved car model was unavailable, and they tried various excuses to persuade us to upgrade to a pricier option. After insisting, they reluctantly provided us with another car. 3. I rented for 8 days, but they required me to return to the store in 2 days to switch to the reserved model. The round trip to change the car took 1 hour, and even though we arrived at the agreed-upon time, we had to wait an additional hour for processing. The time, effort, and fuel spent on this were uncompensated, and we didn't even receive an apology. 4. When returning the car, we had to wait another hour. Several other customers we encountered mentioned they would never rent from this company again.
Reviewed: March 27, 2024
At Iversta Rent A Car, there's a local white woman who is older than a young girl but not quite middle-aged. She gets along very well with the Indian staff. She wears a light yellow knit sweater, with sunglasses perched on her forehead, and the sweater open, revealing a hint of cleavage. Her complexion is not too fair, and she has a leathery tan, with signs of aging visible on her face. She has a sharp nose and a piercing gaze when arguing with customers. This car rental company is near Toronto Pearson International Airport and has a high volume of customers in the morning, making the store very crowded. If a client approaches her desk, she impatiently waves them away with a curt 'Have a seat!' She walked behind the two Indian staff members at the counter, gently squeezed the shoulder of the one on the right, and softly said, 'I'm your daughter.' Then she gently stroked the beard of the Indian staff member, who looked as gentle as an angel from the Bible. Before the store manager could intervene, she whispered a few words to the Indian staff members and then dealt with a customer issue by fining them CAD 300 for spilling water on the car seat, subsequently canceling their future rental orders.
Reviewed: February 20, 2024
I've rented cars several times in North America, and this was the worst experience.
Reviewed: December 11, 2023
A rental company with extremely poor service. Nowhere in the world have I encountered such difficult staff, particularly the Indian employees at this company! Even though my registration information was extremely detailed, they still did not accept the additional insurance purchased through the Zuzuche platform. They forcibly withheld a pre-authorization of 2500 CAD for car insurance and 700 CAD for traffic violations, which are estimated to be held for two months. This company taught me a lesson; I would be a fool to choose this company for car rentals again!
Reviewed: December 15, 2022
ser bilingues o un poco de mas cordialidad ya que hay mas formas para comunicarnos
Reviewed: August 11, 2024
Professional and efficient service, the car pickup process was smooth and convenient.
Reviewed: December 21, 2023
Be very careful while boling thru this agency. They advertised on the QEEQ website that they have 3000 km mileage limit but then the fine print says only 200kms per day. It would have been good if they were clear upfront. Also these guys charge cad 1000 deposit which is very high compared to the others. Also they didn't give the car with full fuel so while returning have to do a juggling act to make sure you don't underfill gas
Reviewed: September 18, 2024
The car was a Hyundai Tucson, but it almost similar to a Toyota RAV4 The waiting time at the meeting place (Viscount station) was more than 40 minutes. If there is no luggage, it is much faster to reach the place on foot in approximately 15 minutes. The staff does not want to admit that the insurance policies were not bought from them, they did not give the car without buying additional insurance from them! They also charged extra for after-hours car pick-up despite the fact that I arrived at the meeting place on time. The tank was only 2/3 full. The difference is not reimbursed for returning the car with a full tank.
Reviewed: June 7, 2024
Staff at the counter was trying really hard to make me pay for the mandatory insurance coverage (25 dollars a day!), even if I showed that it was already included in the reservation. After a really long discussion a Manager arrived and in 10 seconds confirmed that it was already included...
Reviewed: February 28, 2024
They need a much better system for pickups. You call; they say someone is on their way. You wait. You call; they say someone is on their way. You wait. You call; they say someone is on their way. You wait. It is only a 5-minute drive.
Reviewed: November 25, 2023
The car itself was fine, but the overall experience was poor. Pick up did not go well having to wait 20+ minutes for the airport shuttle, then a further hour or so sorting out all the paperwork. This included being told I had to pay extra for 'their insurance' having already upgraded insurance on the original booking. When I booked the car it was good value for money but with this 'extra insurance' that they insisted I purchased it was comparable with other more reputable brands. To be honest, I was fearing the worst dropping the car back. There were several stressed customers there not happy about the insurance 'extras' and/or the time it was taking (reflecting my own experience). However, drop off was relatively straightforward although I was kept waiting about 20 minutes for the shuttle to return me to the airport. All in all, not a good experience and I will be careful to check reviews / use a more reputable company in the future.
Reviewed: August 22, 2024
Great value for money, got a brand-new Q5 from the blind box, and the car was in excellent condition.
Reviewed: March 20, 2019
The rental counter is not far from the exit. I was able to find it without much trouble despite pushing a cart with two large suitcases. The process was straightforward. The lady at the counter was very friendly. She asked for my preference when selecting the car. After I checked the car and pointed out some issues (mainly that there was no spare tire, which she didn't seem to be aware of either), she immediately gave me a different car. The return process was also simple; they just asked if there were any damages and checked the fuel gauge.
Reviewed: October 8, 2017
The process of picking up and returning the car went relatively smoothly. Nothing special to mention. Overall, the service was satisfactory.
Reviewed: August 21, 2023
When I picked up the vehicle I was surprised they had given me the car I wanted. Other operators have me a like for like. The service was brilliant and the professionalism of the people there was very high. I would definitely hire from this company again 100/100
Reviewed: October 24, 2022
The SurPrice is wonderful in services. The pick-up person is friendly.
Reviewed: August 11, 2022
York car rentals was great! Quick service, best price in YYZ and what an amazing vehicle to tour Ontario in! A brand new Bronco! Booking was super easy and they were flexible on our drop off when we were caught in traffic. 10/10 would recommend and will use again for my travels in Ontario.
Reviewed: August 25, 2020
Car was provided with empty tank, and we had to pump one wheel 4 times during our renting period!!! No issues besides that.
Reviewed: July 21, 2019
the customer care guy Mr Joe has misguided us. he don't have knowledge and due to that we have wasted time and money. you want to know real incidence then call me 5126448040
Reviewed: July 11, 2019
Actively guided customers waiting for rental/return, understandable even if it takes a bit longer
Reviewed: April 22, 2019
Terrible rental company, do not rent from them. The car I reserved was not available, they did not refund me, no one answers the phone, and they did not provide a shuttle service.
Reviewed: February 28, 2019
The flight was delayed, and I was told all cars were rented out. No car available!
Reviewed: September 10, 2019
The counter staff were helpful and glad they understood I was in a tearing hurry as I was rushing to the airport while returning the car. Car was in perfect condition and a drivers delight. Thanks
Reviewed: September 9, 2019
Booked car not available. When asked staff simply said not available. Does not have any regrets towards not supplying requested car.
Reviewed: April 12, 2020
Far from the airport, no shuttle service, had to find it ourselves.
Reviewed: October 4, 2019
Managed by zoom rent a car. Great experience keep it up
Reviewed: September 24, 2019
Great experience good staff less time consumed
Reviewed: March 10, 2020
I encountered one problem 15 minutes after leaving the pick up place, the low tire pressure sign came up, the next day I have to stop at a gas station and spend $1.50 to inflate the rear passenger tire.
Reviewed: October 22, 2019
予約したクラスよりかなり？大きいクラスの車になってしまった。 当日予約だったからなのか、pick up にかなり待たされた。
Reviewed: August 16, 2019
The pick up process was poor and with us, as well as with other clients there were many issues. Several parties mentioned they regretted booking with them. Staff was unfriendly and unprofessional. Washroom was filthy. Car was filthy and sticky on inside, contained garbage, medication and rental sheets of three (!!) other parties, indicating when it was cleaned for the last time! Please see the attached photos.
Reviewed: October 9, 2018
1. Picking up and dropping off the car is extremely inconvenient, very frustrating. The car rental company is located far from the airport. Upon arrival at the airport, you need to call the rental company at 1-647-6914042. However, this number only provides automated voice service, and there is no option to reach a live representative or request a shuttle. You end up waiting at the airport without being able to contact them. Calling QEEQ customer service also didn't help, as they couldn't reach the rental company either. I had to wait until the rental company's shuttle happened to drop off other passengers. Overall, the pickup and drop-off process is very inconvenient, and I strongly recommend against renting from this company. 2. The staff forced me to buy their insurance at a high price. I told the staff that I had already purchased insurance through QEEQ, but they didn't believe me and demanded proof of purchase. QEEQ did not provide a certificate but did show coverage amounts. The staff then claimed that the 50,000 RMB coverage from QEEQ was insufficient and insisted I buy their insurance with a 25,000 CAD (125,000 RMB) coverage. They explicitly stated that without purchasing their insurance, I couldn't rent the car. After wasting 1-2 hours and with no help from QEEQ customer service, who suggested I purchase the insurance and claim later, I had no choice but to buy their overpriced insurance. Overall, the mandatory insurance purchase and poor attitude strongly suggest avoiding this rental company. 4. They falsely accused me of causing a small scratch on the car's underside. The car swap severely disrupted my trip, so I didn't thoroughly inspect the replacement vehicle. The staff assured me that minor scratches wouldn't matter. However, when returning the car, they found a small scratch underneath and forced me to pay 800 CAD for repairs. Although QEEQ customer service said I could claim this through insurance, the rental company's behavior was appalling. It feels like they use various tactics to extort money from customers. I strongly advise against renting from this company. 5. Staff repeatedly made billing errors when I returned the car. I had pre-paid part of the rental through QEEQ and was supposed to pay the rest on-site. The initial bill included both the rental fee and mandatory insurance. When I mentioned the pre-payment, the staff denied it and claimed the pre-payment was made to QEEQ, not them. After some frustration, they finally discovered I had rented from Right Cars and found my order, confirming my pre-payment. Then, they unexpectedly waived the mandatory insurance fee, contradicting the initial insistence at pickup. This inconsistency and unprofessional behavior are unacceptable. The rental company near Toronto Airport, Right Cars, is extremely unprofessional and has poor customer service. I strongly recommend against renting from them.
Reviewed: August 26, 2018
Like: Very helpful, stayed late so I could return the car after hours.
Reviewed: October 22, 2013
Excellent service, and the car was in good condition.
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