GREEN MOTION CAR RENTAL REVIEWS

Yes staff were great! The shuttle to return to the airport was over subscribed and had to wait nearly 40 mins making me nearly miss my flight.

Yes the price drop worked but I haven’t received my refund yet.

Acceptable overall. Just had some issues when returning the car.

Excellent service. Friendly and efficient. Thank you for the upgrade! Only downside is that there is limited staff at check in and as travellers all arrive with the same bus the waiting time is a bit long.

Easy and efficient. Will use again.

New card, easy pick up and drop off.

Antalya office had extremely helpful staff. Lovely experience.

Incorrect location, unexplained charges

the location at edinburgh centre is very convenient as it includes free parking during your rental period. staff was very helpful.

The car was very nice, spacious that’s what I need it for this trip. Staff very friendly and efficient. I will use this company again in the future.

Pretty good, the accident was handled promptly, but their English is not very good.

This was the worst car rental experience I've ever had. Since I didn't buy insurance when renting, the company accused me of causing a dent in the car door upon return. Without providing any proof, they directly charged me 13,000 lira, which is about 3,500 RMB. It took a month of complaints through the rental platform to get 2,000 RMB back. The rental company is truly deceiving, with no regard for after-sales service or customer rights. With the pre-authorization on my credit card, they could charge any amount they wanted. The after-sales service attitude was simply atrocious!

excellent customer service

The price is indeed a bit cheaper, and the car is in good condition. However, it was difficult to get a hold of someone by phone at the airport for pickup and drop-off. I had to take a taxi to get there.

Couldn't rent a car, they asked for an additional 660 pounds before they would rent to us, so we didn't rent.

I missed the car pickup due to a delayed flight, and the store canceled my order. Worst of all, they charged the full rental fee.

The team at the reception provide excellent service

Great new car. Need for a deposit despite having excess insurance is a pain. Otherwise a very good experience for the price

Green Motion is a scam company. We rented a car at London's airport in the UK, and already purchased insurance on a domestic rental website. However, when picking up the car, they insisted that our insurance didn't count and required us to buy their insurance. They said if we didn't, even a 1 cm scratch would cost us 800 pounds. We had no choice but to be ripped off by Green Motion. It didn't stop there. We did get a speeding ticket while driving in Liverpool. Green Motion emailed us and sent the police ticket, stating they don't care about the police fines, but they charge a 68-pound administration fee. We had to pay. After paying the admin fee, the police emailed us the next day asking for a 100-pound fine, which we paid. That was somewhat normal, but a month later, Green Motion took another 68 pounds from our credit card. We emailed them asking why, and they stated it was for a second fine, although there was no evidence or police ticket. After that, we had to cancel our credit card to prevent further unauthorized charges from Green Motion. This company is a total scam. We'll never rent from them again.

Pros: - Fast service - Fast pickup Cons - Their office is dirty and run down - Tires of car were almost sleek, should have been replaced long ago - The paint was peeling from the bumper - Picked it up with 1/4 gas - Seats need a good washing, they had stains

First of all, the actual car was completely different from the one in the pictures. It was a front-wheel drive and a very old model. I have rented many cars before, and I can say the normal price would be around 60 euros per day. It did not look anything like the picture, and the rental agent told me that the pictures on the rental platform were incorrect. I searched on Google and found that the actual vehicle was an Opel Corsa Berline with a 1.2 engine capacity. A new one costs 18,000 euros, definitely not like the one in the picture. Secondly, paying a high price for this car that did not match the photos was already frustrating. On top of that, I lost my credit card and could only use Apple Pay. The rental agent insisted that I buy his insurance or else he would cancel my booking. When I asked for other solutions, he repeatedly said, 'I don't know, I can do nothing.' What annoyed me was that he made no effort to find a solution and made things extremely inconvenient for me. He said he had been in the business for 40 years. Then why did I have to come up with solutions on my own? I had to negotiate with the rental platform for an hour, eventually bought their insurance, and got a refund for the platform insurance (which, even after a month and a half, still hasn't been processed). I thought I could finally enjoy my trip, but it rained in Montenegro, and this car, being a front-wheel drive, skidded down the mountain at 50 km/h, hitting a guardrail. I refuse to believe it was my driving skills; I had been driving in Turkey last week, where roads are notorious, especially around Fethiye and Pamukkale. But I rented an Opel SUV there with no issues. After the accident, I contacted the rental agent, and he started yelling at me on the phone saying, 'I don’t know how to do, I can’t do anything.' I later learned from the landlord that I needed to file an accident report with the police to claim insurance. This rental agent kept his mouth shut like a prisoner, not saying a word. In desperation, I called the embassy, but don't ever do that! The person who answered was extremely rude, confirmed I was Chinese, and then impatiently said 'Speak!' When I asked how to resolve the issue, she dismissed me saying, 'I don't know, ask your rental company,' and hung up. I spent half a day dealing with the police in Montenegro, went to a local court, and paid 200 euros for the accident report. The car was towed away with one day left in the rental period, and I did not get a refund. This whole ordeal ruined our trip. The agent yelled at my girlfriend, combined with the embassy's 'helpfulness,' upset her deeply. She cried for half a day, and I spent a lot of time comforting her. In a completely unfamiliar place, dealing with all this was extremely frustrating. The most ridiculous part was that, in the end, this agent charged my credit card 8,000 RMB for towing fees. Fortunately, I managed to get the money back with the help of my credit card company, but it took three trips and multiple calls. My time and effort are valuable too. This whole experience was extremely disgusting. A word of advice: never use Green Motion. Also, try to avoid renting through platforms; they can't help you when issues arise, leaving you to deal with everything on your own.

First, the actual car didn't match the pictures at all. It was a front-wheel drive, and a very old model. I've rented many cars before and can say the fair price should be around 60 Euros per day. It was completely different from the picture. The rental agent said there was a problem with the images on the platform I booked from. I searched on Google and found out that the actual car was an Opel Corsa Berline, 1.2 engine, which you can buy new for 18,000 Euros. Definitely not the one in the picture. Secondly, I was already frustrated with the high price for this mismatched, old car. Then, because I lost my credit card and could only use Apple Pay, the rental agent insisted I buy his insurance, or he would cancel the reservation. When I asked for other solutions, he kept saying, 'I don't know, I can't do anything.' What upset me most was that he wasn't even trying to help. He claimed to have 40 years of experience, so why should I be the one figuring out solutions? I had to negotiate with the booking platform. After an hour of communication, I bought his insurance, and the platform promised to refund me for the insurance (which hasn't happened even after a month and a half). I thought I could finally enjoy my trip. Then it started raining in Montenegro, and the car, which was a front-wheel drive, started skidding at just 50 km/h down a hill and hit a guardrail. I firmly believe it wasn't my driving skills because I had just driven in Turkey the previous week. Anyone who’s driven in Turkey knows how challenging the roads are, especially around Fethiye and Pamukkale. But since I rented an Opel SUV in Turkey, there were no issues. After the crash, I called the rental agent, and he yelled at me on the phone, again saying, 'I don't know how to help, I can't do anything.' Later, I found out from my landlord that I needed to report the accident to the police and file a report for the insurance claim. The rental agent didn't say a word about this. In a panic, we called the consulate, but it only added to our frustration. The person who answered was very impatient and just told me to ask the rental company. I spent half a day dealing with the police and court in Montenegro, paid 200 Euros for a police report, and had the car towed. There was still one day left on the rental, but no refund was given. By this point, the trip was ruined. The rental agent yelling at my girlfriend and the unhelpfulness of the consulate left her in tears, and I had to comfort her for a long time. We were in an unfamiliar place and needed help, but the rental agent just got angry at us? The worst part was that after all this, the rental company charged my credit card 8,000 RMB for towing fees. Fortunately, I got the money back with the help of my credit card company, but I had to make multiple trips and calls to resolve it. My time and energy are valuable too. The whole ordeal was like swallowing a fly—disgusting and frustrating. I strongly advise against using Green Motion and renting cars through these platforms. When difficulties arise, the platform won't be much help either; you'll end up handling everything on your own.