SHOUQIZUCHE CAR RENTAL REVIEWS

The Europcar counter closed very early, it was exhausting to drag luggage and take the bus to the domestic terminal. However, the car was in excellent and new condition, which was nice.

Normal

The car pickup process was very quick

No need to queue, but it's outside the airport

Fradulent charges and forced consumption. The staff on site were extremely irresponsible!

It's okay

Quite satisfied

Generally satisfied

The queue was very long.

Service was average

Satisfied

Terrible experience. The car return location at Sydney Airport is not near the terminal, making it very difficult to find. This caused me to be over an hour late in returning the car, and they charged me an additional full day's rental. When I complained to customer service, they said it's their policy. This company is staffed entirely by people from India, and their heavy accents make communication difficult. They overcharge unfairly. Very bad review!

The service is very considerate and the process is very user-friendly.

This car rental company has the most rules I've encountered in the past 6 years of traveling. In contrast, AVIS in Thailand always provides me with great convenience. This time, due to an issue with my VISA card, they charged me an extra 300 RMB, and attempts to resolve it through direct communication and with the help of the customer service were unsuccessful. At the same price, I will avoid this rental brand in the future.

Friendly

Pickup was average, but the drop-off staff had a very good attitude.

It's okay.

Overall, this was the most unsatisfactory experience among the more than twenty rentals I've had with this company. While some issues weren't their fault (I advise you to think twice before renting a car in Malaysia), the hassle I encountered was partly due to their lack of control over their partners. The main issues were: 1. Pickup: Arrived at the rental location at the scheduled time, during business hours, but no one was there. Several customers were stranded outside for nearly an hour. The three phone numbers provided—two were disconnected, one went unanswered. Contacted the rental platform, but they couldn't reach the car rental company either; 2. TouchNGo: Driving in Malaysia requires using highways, and most toll booths don't accept cash payments, and even if they do, they don't provide change. You need a TouchNGo card, which wasn't available for rental or purchase at the car rental location, and couldn't be found at 7-11, Watsons, gas stations, or toll booths; 3. Car Accident: I was rear-ended and the other driver was at fault. Called the car rental company, but none of their phone numbers worked, including the Google-listed office number. Local people bullied us, and it took over an hour for the police to arrive. The other driver fled, leaving us unable to resolve the issue on-site. Eventually, I found the rental company and followed their advice to report the accident at a police station, which was time-consuming. I had to pay an access fee of 2500 MYR up front (far exceeding the repair cost), and I was promised a refund after the insurance claim (still waiting after a month). Reflecting back, I realized they made me go through all this just to pocket my 2500 MYR and claim a compensation from the insurance company. The process delayed my entire itinerary, and I was charged extra for returning the car late, without any leniency; 4. The vehicle's hygiene was concerning. There were small cockroaches inside the car. They were less visible during the day, but every morning, as soon as I opened the door, I could see German cockroaches scurrying away. I couldn't leave any food inside the car. Throughout the process, I experienced the local car rental company's unprofessionalism, lack of reasonableness, and poor customer service. Pointing out their shortcomings was met with helpless apologies and insincere responses, which was quite frustrating.

The store recommended the new Volkswagen Golf. It was a brand new car and a great experience!

No staff at the airport counter, had to find the parking lot by myself