SHOUQIZUCHE CAR RENTAL REVIEWS

Very friendly

Overall service was okay.

A very good experience

The car rental company is small, no queues.

This company is ridiculous. Due to weather issues, I couldn't return the car on the same island and was extorted for an extra four days’ fee without a refund. The rental company and their Chinese customer service were of no help.

Average, no toll ticket provided, not sure how much service fee will be charged.

The service was not good. They lacked problem-solving skills.

I clearly rented a Volvo S60, but they gave me a Mazda 5 and insisted that the Mazda 5 is more luxurious. They must think I haven't seen cars before. Being away from home, I had no choice but to endure it.

Shouqi is actually Europcar. I booked a 1.6L 100 horsepower Class A car, but I got a 60 horsepower 1.0L three-cylinder car similar to Alto. It struggled uphill with no power. This is really false advertising, it's outright fraud. When I complained to Zuzuche's customer service, they evaded responsibility, saying these two cars are in the same group. How can they be in the same group with one having 1/3 less displacement and 1/3 less horsepower? Would you classify your car in the same group as an Alto?

Hidden fees

Very satisfied, easy to rent and return.

Very good

Many important details were not adequately highlighted.

The company didn't provide assistance after the vehicle broke down and kept passing the responsibility around.

Overall, it's acceptable, but returning the car is a bit complicated.

The car condition was too old. During our days in Bangkok, the air conditioning was inconsistent, and the warning light kept turning on and off.

Terrible, extremely terrible rental platform. I've rented cars multiple times in China without any violations or accidents. This time, I specifically purchased the highest level of insurance for a trip to France. On May 17th, I rented a car and a 500 Euro pre-authorization hold was placed. Fortunately, I kept the receipt, which I normally would have thrown away. It's been over two months since I returned, and I haven't gotten my money back. After checking my account, I realized they directly charged me 500 Euros. Despite multiple attempts to contact the rental platform, they have not helped resolve the issue. I still haven't received the refund. The car rental company is terrible, and the platform is even worse. They do not take timely action to solve customers' problems.

Average

Okay

Renting a car in Jordan can be quite tricky. At pickup, the staff carefully inspect and take photos, but during drop-off, they check unexpected areas near the bottom edges of the car. Since I didn't drive off-road and the car has a high ground clearance, it definitely wouldn't have sustained any damage, but without photo evidence, you have to take their word for it. Maybe the inspection is stricter for returning the car to a different location. Also, the car wasn't provided with a full tank; it was 1/4 full at pickup, and they don't reimburse for extra fuel upon return like some domestic rental companies do. It's hard to control the fuel level, and if it's below 1/4 on return, they'll charge for 1/8 of a tank. Lastly, regarding the credit card pre-authorization, it was charged directly instead of being a hold, and I only received the notification in the afternoon even though it was done at 9 AM. Once back in my home country, I'll have to wait 30 days to see any refund, losing out on exchange rate differences.