AVIS CAR RENTAL REVIEWS

Everything was according to the plans and arrangements

They did good, not bad

I went a day early to confirm location and availability, unfortunately there was drama at Avis as they couldn’t find the booking as it was via a third party and had a British Avis number. The Staff were adamant that it wasn't correct. luckily my friend (local) has an Avis account and was able to find it easily. The actual day of the hire went quite smoothly apart from my contact details wouldn’t go through, again as it was via a third party.

Overall experience was a net positive. I booked a Volkswagen Jetta or similar and received a red Dodge Hornet, which is a small SUV. Wish rental car colours didn't stick out like a sore thumb. Felt uneasy with drop-off as no one inspected the car or provided receipt of drop off. I was directed to pull up behind other rental cars and leave the keys on the dashboard. I took many pictures to ensure I have proof of drop off, including a full tank of gas. Three days later the $250 hold is still pending on my credit card.

I don’t imagine the process, people or vehicle could have been much better.

Easy to book & best price we could find

We booked a Land Cruiser but end up we got a KIA at same price. It is not a good experience at all! We should get a Highlander at least .

I wanted to keep the car longer and extend the rental time. I told Avis rep this when I came to pick up the car. Avis didn't honor the rate I'd already paid. Likewise, they wouldn't cancel by Qeeq booking and create a whole new one. This left me feeling like they jerked me around on the price.

I'm new to this site, but was overall happy with the process.

Waiting over 40 Minutes for car to be available as they didn't have any of the type we booked in the lot and didn't want to upgrade etc. it was tiring. More worryingly they have posted an additional charge to my credit card with no explanation. It just labeled as no packaged item charge and it's added $24.17 to my card. I have tried to find no it what it's for but no clue. We declined any and everything they offered and relied on the fact we'd pre booked and paid for everything with QEEQ. Have asked for QEEQ to try and fine out what the charges are for. Fingers crossed some one will explain or arrange for refund if they are not right.

Counter staff was very helpful. Gave me an upgraded vehicle.

A decent, good platform for a discounted car rental price.

Avis could have been more flexible if the car that we chose is not available, better if they can give us a refund on the difference, but in my case, they won't even entertain us.

Didn't get the price drop

Counter staff/owner was great!

Great prices/easy to book

The charge for one additional driver, not allowed at the time of booking, was extortionate. It amounted to 29% of the original rental.

The booking platform is fine. The price tracker was irrelevant on this occasion. I will not use in future if hidden cost are not made clear.

Condition was good - only minor issue was a warning light showing missed service on for whole trip. Counter staff very helpful and friendly.

I waited for two hours to get the car. This was the craziest thing whcih made me miss a meeting

avid did a great great service to us. Everything was easy, we were able to do the fast pre check in.

We had to change the date and they asked us cancel and rebook. They were quick and money came back quickly so it was alright in the end!

Very poor service at pick up, car wasn’t even at the location for the agreed 12.00 pick up. No apologies given was told to go and get a coffee and come back at 12.15. The manager, Khalid, was argumentative and told me it was normal to wait an hour implying I was lucky to get it when I did.

Cheap and very reliable. Would surely book AVIS again for future bookings

A little laggy and confusing as my account on the app did not reflect my bookings at all but the email did.

Con avis la experiencia fue buena. Aun no me enviaron el recibo de recepción del coche porque hice devolución express en el aeropuerto de Montreal

Funciona perfecto y todo salió genial.

Very good, a bit of a queue but went smoothly

Easy to book and great price

They didn't have the car I ordered. Offered an alternative smaller car which didn't suit our needs. At first they told me to wait for 20 minutes for the car to arrive but after 2 minutes they give me an upgraded car that they had on premise.

The price tracking feature is fantastic, it reduced the price by a couple tens of dollars.

Very large amount of waiting to pick it up but it was a holiday weekend and they were very nice . Got upgraded

Quick email response . Very good