The service was good, there are many counters at the airport so picking up the car was quite fast. However, the car I got was not cleaned after the previous renter returned it.
The car provided was already large enough, but they recommended a more expensive one, which I wasn't very happy about. Adding an additional driver costs £14 per day. We picked up the car in London and drove to Oxford and Cambridge. The countryside roads in the UK are narrow and traffic is fast, so careful driving is necessary.
The wait was too long. It was the first time I encountered a situation where the computer could find the order but the car couldn't be collected. It took several calls with customer service in the middle of the night from my home country, and the entire process took 3 hours. The use of the e-toll was not explained, and it was not mentioned in the contract.
After 2 days of hiring car, “change engine oil soon” light started flashing and next day “ change of engine oil required” message started flashing, went to 3 different Avis outlets in Orlando and 1 in Fort Lauderdale, none of them had cars and didn’t helped either, was told to go to airport.
Went to FLL, airport and had to change the car with robotic service, no apologies nothing at the counter. Disappointed.
the counter staff was not helpful, when i have asked the guy what car is avilable, he was saying not sure what car i get, i have even said that i ll upgrade and he was not showing any interest to provide proper customer service. th atitute is wrong
Personal amable, fue rápido el
Proceso
Debería de haber una forma de comunicarse más fácil porque el
Proceso de migración es tardado y puede que no se alcance a recoger en tiempo y forma y no depende de uno
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