THRIFTY CAR RENTAL REVIEWS

Overall, I was very satisfied with the service. At pickup, I just said I have extra insurance covered and I will return with a full tank of gas, and the staff didn't try to upsell anything. I only rented the car for one day to go up the mountain for stargazing, but I should have rented it for a few more days because the small car I got later couldn't handle the green sand beach.

Excellent

I booked a Toyota Prado, but the first car I received was a Ford Everest without the equipped snow chains. I initially wanted to add this service, but the counter staff said it was included, which means the car should have had them. When I realized they were not there, I called, but no one answered within half an hour, and it still wasn't 9 PM, their closing time. The next day, coming down from the snowy mountain, I noticed a strange brake noise, a fault on the dashboard, and the steering wheel pulling to one side. After contacting the store, they asked me to return for an inspection and replaced it with a Mitsubishi Pajero on the spot. Since the store was in the opposite direction of my accommodation, it took an extra hour and a half round trip, plus I waited half an hour for the inspection and car swap at the store. I hope you can compensate for the inconvenience to my trip, the potential safety risks, and the wasted two hours.

Great company, affordable prices, new cars, simple procedures.

Excellent

Very satisfied

Very satisfied, the car was in great condition and it was easy to pick up and drop off.

The rental cost is too high and not worth it at all. There is a 100 km limit per day, and the rental fee is over 1500 RMB per day. A huge ripoff. Don't even bother going to Uluru; it's just a big rock and not worth visiting.

Couldn't reach customer service on the phone. The car was old, I didn't know how to use the key properly. After parking, I couldn't start the car or shift gears. I had to ask local people for help as customer service was unreachable.

Satisfied

Overall service was diligent and responsible!

Clear instructions on no extra insurance and full fuel return, very straightforward. Just swipe the card and get the receipt. The staff is friendly.

The car pick-up process was quite fast.

Average service; not proactive in solving issues. Initially said the 7-seat car was unavailable and we had to wait 2 hours. The staff didn't actively find a solution. Eventually, they provided an 8-seat car, which was just adding a narrow seat in the middle row. Additionally, there was a mandatory daily surcharge, which was hard to understand.

There were no dedicated Thrifty staff for returns, at least none wearing the company uniform.

The waiting time was very long, and I was double-charged despite having already paid a partial fee on the rental platform.

Overall not bad, but picking up the car at the store was a bit of a hassle. Additionally, the vehicle's features, condition, and cleanliness were not as good as on the Big Island. Although they washed the exterior of the car, the inside had a layer of volcanic ash on the dashboard, and the steering wheel felt grimy. There were even cockroaches; my friend felt something crawling on his leg while driving, and we eventually saw it crawling into the center console.

Overall good, but there were some complications when picking up the car from the store. Additionally, the vehicle's configuration, condition, and cleanliness were not as good as Oahu. Although they washed the exterior, the interior, especially the dashboard, was covered with volcanic dust, and the steering wheel was greasy. There were even cockroaches. My friend felt something crawling on his leg while driving. It turned out to be a small fuzzy insect, which eventually crawled into the dashboard. (￣∇￣)…

Very good overall, smooth experience. They only tried to upsell the highway ETC, which I didn't rent. However, there were few staff members so I queued for over half an hour. Americans work quite slowly.

Convenient