EUROPCAR CAR RENTAL REVIEWS IN ITALY

The queue was rather long, and the car's damage was not documented. Luckily, I noticed and spent time finding a staff member to record it, otherwise it would have been problematic.

Waited in line for about 30 minutes

Satisfied

Like: Smooth and efficient transportation. No additional charges was imposed for my 70+ age
Dislike: I had to pay for the GPS although it is a built in system

Mostly satisfied

Not many people waiting during the off-season, and they use a number system.

Since it's in the airport's underground parking lot, the area is very small and crowded, leading to longer wait times. However, other rental companies have the same issue. The staff's attitude was great, and the process was quick, so overall, I'm quite satisfied.

Like: The timing spend on dropping off the car
Dislike: The staff at the counter get upset when you don’t want to accept to upgrade the car or you told them that you have insurence alteady

Customer service hotline couldn't resolve the issue. Each department shirked responsibility. The WeChat service directed me to the store, the store told me to find the manager, but the manager was always on leave and unreachable.

Like: speed of employees
Dislike: everything was great

Long waiting time

Deceptive charges. Insurance, fuel, etc.

Like: The staff was extremely friendly at the pick up as well as the drop off. I did not spend over 15 mins (together) in both operations. They helped me quickly with my toddler car seat and gave me a brand new car I enjoyed very much. They have been helpful on all my questions and extremely fast on drop off (literally 2 minutes). I will definitely book them again and through EasyRentCars (I used a welcome discount and great rate on my full insurance).

Friendly

The staff was a bit impatient as it was close to closing time

Booked twice, the first time was inexplicably canceled without notice. When I called, the customer service was very impatient and insisted I received a message, but I definitely didn't. Finally managed to book again, paid, confirmed, and even bought full insurance. However, when I arrived in Rome, the staff said the insurance I purchased was through Zuzuche, not them, and that I would have to pay them if anything happened. So, I ended up paying again in Rome. Felt scammed. There were four other girls with the same issue. Recommend calling to confirm all details before renting!

I booked a Mercedes but was given an Audi

Booked an Audi A3 and pre-paid, but only a Fiat 500 was available on site with no other options.

The staff had a poor attitude. I originally booked to pick up the car at 9 am, arrived an hour and ten minutes early, and was told I had to switch cars if I wanted to rent right away, which would cost an extra 35 euros per day. The final cost nearly doubled the original booking. After completing the paperwork, the staff just handed over the keys without telling me the car number or where it was parked. One key corresponds to one car, so why can't they just provide the license plate number? Instead, I had to wander around the parking lot trying the keys in different cars. Italians are really disappointing.

Just so-so. The English accent was very strong, even though my English isn't great either. The communication was impatient, with eye-rolling.