EUROPCAR CAR RENTAL REVIEWS

All good

All good

The only thing there were no gps in the car

The staff at the desk were welcoming and spoke good English. However, we were charged more for a larger size car as the staff informed us that no cars in our booked category with built-in Satnav were available. This added to the cost of our hire.

Over billed . Total lack of transparency

Europcar was quick and efficient. Two points worth noting though 1. They seem to hold one of the highest deposits compared to theirs we spoke to. 2. They say they are in the airport but it is only their desk there. You take a free shuttle just a short distance to their actual compound. On arrival we waited 10-15 mins for the shuttle but it was immediate on departure. It is also just about a half mile away.

Qeeq as ever for me perfect from start to finish. Everything in place, price always leaves us smiling when we listen to what others say they pay and the extra insurance gave me piece of mind I would incur the £1800 excess that europcar impose.

Nice and easy

Good prices

THE CAR EXCEEDED MY EXPECTATIONS AS I RECEIVED A FREE UPGRADE TO A MINI COUNTRYMAN. REALLY NICE CAR.

THE PLATFORM IS VERY NICE AND USER FRIENDLY

car was paid for prior to pickup. the lady at the counter told me it was 14€ per day for extra insurance but then ended up charging my card 35€ per day. there is also an additional charge for roadside assistance which i did not ask for but they placed in my bill. They also charged 169$ CAD to my card and i cannot find out what this charge is for since the car was paid for prior to pickup.

Everything is good

Had an awful experience with their roadside assistance and some of the customer service staff over the phone. Was not explained in a lot of detail how to use an electric car, despite letting staff know it was my first time. Was given a pamphlet, however the process of using the charging ports was horrible. Needed to ask for help on the street in Bologna as I was stranded for hours. Staff over the phone told me roadside assistance could not help me until the morning as nothing was available. Was told to 'ask someone on the street' for help, hung up on twice when I told them I did not speak Italian, and got told there was nothing they could do. I did speak to one man who was helpful (Vard), however the towtruck that was ordered for me did not come in the expected time slot, and I was only able to get the car working from kind strangers on the street.

Booking process and level of insurance provided through site was fine.

Experience was very disappointing. Pick-up: you either are partner with Routes or you are not. At the counter I got the rehearsed "they did not give us all the information" which is simply non sense. The additional amount we had to pay for the second driver (£113) was different from what mentioned in the booking (£94). When we asked for explanation they printed the email received from Europcar and none of the numbers made any sense at all (rate between GBP and CAD was over 2). Luckily enough we only had to pay for the additional driver and the difference was small, but it was impossible to understand what we paid and what we needed to pay from the information provided. Drop-Off: we had to wait in the pick up queue as no one was available at the return counter. After 20 minutes of wait we were told we could leave the keys to one of their representative - which we eneded up doing - if the car was in the same condition. Not an experience I'd like to repeat.

車は、ヤリス程度もほどほどで、受付から、駐車場に移って説明を聞いてから、すぐに出発できました。

特に悪いところはないです。車の保険に関して、詳しく分かればうれしい、事故を起こした場合の手順とか

Lamentablemente, el coche que me proporcionaron no correspondió con el que había reservado en el sitio. Estaba en un viaje en pareja y me dieron un vehículo para 7 personas, que parecía más una "bañera sobre ruedas" que un coche cómodo. Además, el coche estaba bastante sucio por dentro, con restos de paquetes de preservativos y residuos de hierbas en el panel central. Espero que esta situación pueda ser revisada para que futuros clientes no enfrenten los mismos problemas. Agradezco su atención y espero que puedan mejorar este aspecto del servicio.

the car rental was more than double what was quoted due to my late pick up .Europcar website says they hold the afford the whole day

El edificio donde se situaba Europcar fue un poco difícil de encontrar ya que no está bien señalizado, pero el mostrador para realizar la gestión del coche si. Además, sigo sin recibir la devolución del depósito que deje como fianza del coche

Please note that europcar has franchised this site to a local company

None

Perfect. Only after the drop off you find it difficult for o carry your luggage and o the departure area. Cars should have facility to connect the airdrop navigation system at these times.

I was asked to buy full insurance at price of 350 Euro on top of basic 90 Euro. No negotiation. No other choice.

....

The car was great. The lady who helped me (Blazy) was fantastic. Lovely person. A Great asset to the company. Her English was such a help to me.

It was good.

good service!