CENTAURO CAR RENTAL REVIEWS

Overall okay, but the cross-border fee was very expensive.

Excellent service

Very satisfied

No comment

Car was new, in perfect condition and very clean. Very fast pick up and drop of, nice staff as compared to other companies

It was easy to book and good price/quality

Overall, the service was good. The staff member who assisted with the car pickup was very patient and spoke good English. The return service was okay, but the staff seemed a bit impatient due to the language barrier and the large crowd.

Satisfied

The service attitude is excellent.

Very good, very satisfied.

Surprisingly friendly and smooth service

Satisfied, the vehicle was very new, but the price was a bit high.

Overall, it was pretty good.

The entire store is quite dishonest. I recommend choosing larger or more reputable local car rental companies for reliability. 1. Pickup Stage - The car we received was different from the one we reserved, and they aggressively tried to sell us insurance. They kept emphasizing that if we didn't buy the insurance, we might face major accidents or hefty compensations. In reality, just being cautious or buying comprehensive insurance through the app is sufficient. The insurance sales pitch wasted a lot of time. 2. Dropoff Stage - They checked the car's condition at least three times, and after finishing, the staff huddled together and whispered. Since we had confirmed before returning the car that everything was fine, we knew there was no issue. The staff then tried to accuse us of having a smoke smell in the car and forced us to pay a 75-euro cleaning fee. This clause wasn't in the contract, but we had to hurry to catch a flight, so we paid. Overall, this car rental company operates with an intent to scam, and you might not leave unscathed. Choose wisely.

Satisfied

For those who are not confident drivers, make sure to get full insurance. I didn't purchase it, and when the car rental company suggested it for 40 euros a day, I still declined. As a result, I scraped the car on a curb and ended up paying over 2300 yuan, which really ruined my mood.

Very satisfied

Centauro staff at Bilbao Airport was ace! They were friendly and accommodating. Appreciation to the staff who helped us change the setting on the car to English. Super friendly and funny!

The attitude was very poor because I didn't buy insurance.

Very good

Very good