SHOUQIZUCHE CAR RENTAL REVIEWS

Very good

Returning the car was smooth, but it was slow because there was only one staff member.

Satisfied

It was the same clerk as last time, chubby and very cute.

The staff was very polite, but the car was not ready when we arrived. We had to wait 20 minutes because it wasn't cleaned yet. There was only one staff member handling the paperwork, which was quite slow, but I guess that's typical for New Zealand.

Very satisfied

Satisfied

Good service attitude.

I rent cars frequently; it's okay.

Not bad

The service attitude was excellent, especially the staff who inspected the car during return.

Overall met expectations

The deposit was not refunded on the spot.

The deposit wasn't refunded on the spot.

Satisfied!

Pretty good

I forgot to bring my credit card when I went to the airport to pick up the car. I explained the situation in detail and contacted customer service, asking if I could use Alipay or pay cash at the store, but I was refused. The response was that I couldn't pick up the car and wouldn't get a refund. In the end, I couldn't rent the car and had to take a taxi to the city to rent another car. The company said it was my responsibility and decided not to refund me. Can't the company that collaborates with Alipay accept Alipay as a guarantee? Can't I use cash as a deposit and get it back a month after returning the car? Sigh. A few days' rental fee went down the drain and there was no way to complain. I can only learn from this experience.

Very satisfied

Extremely inefficient, they locked the door and left during working hours and didn't answer calls.

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