EUROPCAR CAR RENTAL REVIEWS

Yes, it did exceed my expectations. I thought I was getting a manual but the car was an automatic.

予想以上に新車同様で馬力もあり、快適だった

The van was specific to my requirement when doing the search

The search and filter option is excellent

I went to so much trouble to ensure I book a Ford Mustang (which is celebrating its 60 year anniversary in 2024) as a surprise for my wife who happened to turn 60 on the 29th September 2024. Needless to say it was impossible to find another Ford Mustang an hour before I was to book out of our hotel so we trundled along in a RAV 4 which I would not drive if you paid me back in Australia. As you can imagine it was an absolute mood spoiler on what should have been a HUGE surprise. I understand that cars get damaged (which is what I was told) but to then offer an entry level RAV 4 as replacement is a slap in the face – I would have thought that the least your company could have done was to offer us a complimentary upgrade – what I would have expected of your company was to advise me upfront that the vehicle was not available, when it became evident – but I guess that is too much to expect given the volumes of customers you deal with.

Long wait times to pick up and drop off.

Met all the expectations.

Booking platform is very good. One con to mention. When I wanted to extend the rent and wrote an email to qeeq, it took them too long to respond. That’s why I put 9 and not 10.

Overall very good

Pathetic on the pick up location painful experience and trauma is inexplicable Travelled by 3 busses first and spent 8-10£ and then had to take 2 more busses and walk 2-3 kms to get to the car

The window had a chip in the middle. The windscreen wipers were dry and didn’t work well. It was very hard to drive in the rain which was pouring for 5 days! There was no windscreen wipers nozzle at all. The battery of the car for electric drive was empty

car rental was handled by Fox Car Rental, apparently they are partners. The service counters are fully staffed, I didn't need to wait in a queue. This was improved from few months ago where there was only 2 staff handling so many people queueing. But beware of taking the options at the counter. Road toll are not really necessary around Seattle for leisure trip. there's alternative routes

pretty good.

They have always been good.

They actual car's performance was below expectations. Terrible to drive, difficult to park, as there are very limited features in this GM. Previously I had been given a T-Cross, and another time a Kasqar with the same booking. Both cars a dream to drive. Rather NO GM for me again! Thanks

all good & met my expectation

Met my expectation

보증금 반환과 관련되어 문제가 되었습니다. 문의를 했지만 답변이 오지 않고 있습니다. 일방적으로 보증금을 반환하지 않고 있습니다.

It was Times in Fukuoka providing the rental NOT Europcar

Upselling at the counter which is always annoying - apart from that good service

All good

At LAX arrivals, we took our bag and proceeded to the curb to take the Free shuttle as mentioned in the booking instructions. A quick ride to the Car Rental location where we were helped by the counter staff in a friendly manner, took the car and went on our way. The drop off was great only 1 minute and directly to the shuttle transfer to departure. Smooth experience.

Easy to use and good price options / clear instructions. Very user friendly

The vehicle exceeded my expectations. The check-in service was prompt, efficient, very helpful and extremely courteous.

Worked to perfection.

차 상태가 기대했던 것보다 깨끗하지 않아 살짝 아쉬웠지만 주행하는대에는 괜찮았습니다. 다음번엔 이러한 점들 동물을 같이 태웠던 렌트카 등의 유의점을 반드시 고지했으면 좋겠습니다. 그리고 카운터 직원과 규모에 비해 대기하는 사람의 수가 많아 기다리는데 불편했습니다.

예약 시스템은 나쁘지 않았으나 보험건 이나 몇가지 현장가서의 결제상황이 Qeeq에 완벽히 반영되있지는 않아 그 점을 시스템에도 반영하여 고객이 정보를 알 수 있도록 하였으면 좋겠습니다.

Great and meet expectation

Great and meet expectation