“Waited over an hour for the car after terribly rude customer service staff.”
About Hertz:6.0/10
We had to wait over an hour for our car which meant we missed out on some of the activities we had planned for the day.
The gentleman behind the counter was very rude and claimed we needed to sign in using an iPad outside. The iPad (and the instructions to sign in) were all in Japanese. Whilst we were waiting (for over an hour) approximately 7 other customers came into the hertz store, missing the iPad and hadn’t signed in. The signage should be in all languages and not just in Japanese.
When we eventually got to the front of the queue, the customer service agent who dealt with us was very apologetic, however we’d already waited so long that we’d missed the opportunity to conduct some of the activities we had planned to do.
it was a pleasant surprise as they had upgraded the car. it took only 10-12 minutes picking up the car. the staff at the counter were super nice.
About QEEQ:8.0/10
the price was excellent and was protected well. only thing is I did not know how to get in touch with Qeeq.com to extend my car booking for another couple of days.
“Réservation facile avec un tarif raisonnable et conforme à nos attentes”
About Hertz:10.0/10
Attente un peu longue pour la prise du véhicule. Attribution dans l'ordre d'arrivée.
Mais nous avons bénéficié d'un surclassement et nous avons pu avoir le véhicule bien plus tôt que l'heure prévue.
About QEEQ:10.0/10
Facile de réserver sur la plateforme avec un choix de catégories de véhicules satisfaisant auprès de différents loueurs. Tarifs intéressant si on réserve très en avance.
The over the counter staff was extremely kind and helpful, walked through all processes with me in such a timely manner. The guys were the best at the counter.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
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