EUROPCAR CAR RENTAL REVIEWS IN ITALY

Picking up the car was fairly smooth. Handed over all the required documents, filled out a form, and that was it. However, the card machine didn't work well when charging my credit card. Even though I received a success message on my phone, they said it didn't go through and had to preauthorize my card twice.

I chose a pick-up location with few people, no need to queue, and the service was good.

Terrible! I emphasized many times that I didn't need insurance since I had already bought it in my home country! They still insisted that because I was under 25, I had to buy an additional young driver insurance! The communication was difficult as everything was in Italian! Even though I showed them the entire policy from the rental platform stating I didn't need insurance, they forced it on me! When I contacted the rental platform later, I found out I was forced into buying it. What was the point of purchasing the insurance back home? Just to waste money? They even switched my car.

The car rental process at Milan Malpensa Airport was very smooth and quick, no need to queue.

Very good, quick pickup process

Not very satisfied, the staff were very arrogant and indifferent.

Like: It was excellent
Dislike: Nothing

Good attitude but there is a queue

They tried to upsell insurance, just decline it.

Car was good Counter staff made me comfortable and at ease Any prior damaged was listed on the agreement prior to my arrival Great service

They upgraded our car without permission, but it's partly our fault due to poor English skills

Car was full of white waterspots and the front was not cleaned well. Although with only 3900 km on the colck had many scratches especially the interior. There was some rattle from the undercarriage of the car as well. Otherwise ok. They did not specify where to dropoff the car (what lot number to be parked in). It would help if there were any sighs at arrival hall where their office is, since it is in another building on the other side of the airport.

Quite convenient, but no one helps you inspect the car.

Couldn't get the car with the translated license

Fairly standard, returning the car was very convenient.

We told them we had paid in full, but the contract still showed three charges: a basic package fee, a snow chain fee, and some departure fee (all in Italian, no English provided), totaling $147. We refused to sign and communicated that all fees were paid in China, and the weather was good, so snow chains weren't needed. They tried to intimidate us by saying the police would check. To give them face, we conceded to the snow chain fee, but they still listed the other two fees, promising a refund after the car was returned. Despite calling for help from ZUZUCHE, which confirmed the same outcome, the whole process took nearly two hours. The car has now been returned, and we don’t know if we can get the other two fees, over $100, refunded. The drop-off location was unmanned except for the car receiver, who told us to contact the store.

Deceptive practices.

The rental service was excellent and very convenient.

The violation management fee is more expensive than the fine itself. I had a local friend pay the fine in 20 days. They charged a 45-euro management fee.

Very good