EUROPCAR CAR RENTAL REVIEWS IN ITALY

After 2 days i haven’t received the €500,00 back, and we request polo but we got pegeout instead, new car but not a nice car at all for travelling, aside from this everything was nice, staff and service

A very long wait at pick up point to be abe to hire the car. Not great after a long haul flight... The pre booking system should be an advantage somehow, but didn't seem to be.

Great service, very convenient

Average, they didn't give me the car I wanted. I rented a Mercedes but got a Skoda.

There is a big line for the shuttle service, and even longer line for Europecar counter. It’s not the amount of people, it’s the fact that they try to sell you extra insurance and work very very slow. They gave us a fiat500, except from the nice exterior, the car is very uncomfortable, and can’t withhold the mountain roads

If you're for the first time in MXP airport is a little tricky to find where are the rental cars parked. Not enough signs to guide you there. The car return process was really very fast. Thank you

Where were no cars. We waited more then 1,5 hours, but no result.

It was a very convenient service at Europcar offices (Rome Airoport and Bari Airport), the personal was very nice and professionnal.

Everything about the car and counter staff in Florence was excellent. The europcar app was terrible , and the customer service over the phone was terrible - staff members didn’t listen, did wrong updates, didn’t send confirmation of changes, and didn’t listen.

easy app to use, and booking was easy.

They subtly pushed for insurance, but the car was downgraded. They gave us a Stelvio even though there was a Q5 in the garage.

The car was excellent and easy to drive. Everything was straight forward and no issues. Thanks for the great service.

Over 3 hours to pick up the car. Vehicle was not available gave us a luxury saloon car instead, but in Catania was useless and dangerous to drive. Another half an hour to switch to another car

All the information given was correct

Friendly service and quick processing.

very competent and problem solving staff with pleasant kindness. everything smooth without remarkable issues. recommended

I became a loyal customer

Staff too slow at pick up. Fiat Panda is not worth of money. Straggling little engine and you feel every hole in it.

Guy I called before booking for more info, wasn't easy to communicate. It was a struggle to get answer for simple questions.

Accueil minable sur l'agence de sassari (viale porto torres). Aucune indication et d'aide sur le véhicule, notamment le carburant c'était une essence et non diesel comme l'agent de comptoir nous l'avait mentionné. Voiture donnée sale. L'agent est venu ouvrir l'agence à 9h20 au lieu de 9h comme prévu et sans s'excuser du retard!

I'll rent from Europcar again, this is my third rental from Europcar with no hassle or problems.

Very good

We had to wait two hours for our car at Naples Airport: the ticket system is inefficient, the rental desk too small and understaffed. After the theft of our rental car (1 week into our stay in Italy), we were unable to contact Europcar by phone. They put you on hold for hours, then put the phone down on you or tell you to ring a different number. And they won’t call you back! Absolutely shocking!! We eventually got a new car but it took three days and two long journeys by public transport to get it sorted. Don’t use Europcar!

Most of the cars were manuel

The car was very new I ended up driving more than the car had racked up in its lifetime.

The website was rather laggy and jumps around a lot. Would be great if we can have the price drop protector on ALL rentals.