HERTZ CAR RENTAL REVIEWS IN ITALY

Both pickup and return were very fast and extremely convenient! This is my favorite company. Since we speak Italian, the process was even quicker.

Overall satisfied, but be sure to check the fuel gauge and inspect the car for scratches at pickup. The staff did not proactively mention or verify these.

Hertz sorted out the cock-up with car at Terminal 20 mins away from where easyrent said it was - so good there. On neg side really long drop off plus agent trying to get money for scratch that was tree gum. This is normal at Malpensa beware

Easy to use decent value

Booked a 4 door car but we got a 2door car and when we asked why we were told that was the class we had booked so I think next time we book a hertz car we need to understand what class gives you what.

EasyRentCars gave us a sense of protection and we felt that we were protected fully by insurance especially in Italy. Booking process was easy so we will use EasyRentCars again on our next trip.

Wait for picking up car was 2 1/2 hours It was busy but lacked systemisation.

International company, very quick pickup and drop-off

The car wasn’t very clean, with some noises here and the there.

Great car shame that the body of the car had so much damage

All good

The car was dirty, damaged and required that I alert staff of the damage to the car before pickup.

The pickup process was quick

Car was heavily chiped, dented and with two major dents which were not included on the condition report. Luckily this was picked up by me prior and was included on the report. Counter staff at pick up were trying to scare us to buy additional insurance despite knowing that we already bought this earlier from easyrentcars during booking.

Quick response from easyrentcars on booking. I was asked to provide two credit card, which luckily I had. IT would have been better if these things are mentioned in instruction.

It was not the car that was booked via Easyrental. Although, it served our purpose.

The car pickup speed was reasonable, mainly because I was the first one there, and it took 15 minutes to complete the process. At first, they did recommend some additional insurance, but when I insisted on sticking with the order amount, they didn't push it. Italians have a relaxed approach, handling business while making phone calls, but overall, it was fine with no unpleasant experiences. If you're unlucky and there's a queue, the waiting time could be long.

Very satisfied.

Very easy to book.

The car was not available that we requested. Took 3 tries to get a car that would work. Very disappointed.

Staff very good

Spent about 130 minutes in the car pick up process. It was just too long and very poorly organised by Hertz. Yes, it was busy to collect (Saturday morning), but they should have staffed accordingly.

Overall satisfied

It wasnt clear from the booking and also no option available to have pick up at the specific terminal. Upon arrival was told needed to go to other terminal which involved a shuttle bus which wasnt ideal with 3 young children and luggage. The car wasnt slightly smaller than expected but was told that it was the higher category, but was sufficient for what we needed. The car was handed over with no damage but upon collecting had a large dent to the rear and was told just to take a photo of the damage. The person that dealt with collection struggled to speak English and struggled on the computer system.

Having the right terminal options on the booking otherwise no other issues.

Pretty good