CENTAURO CAR RENTAL REVIEWS IN ITALY

We took a supplement of guarantee AXA, but the agency refused and forced us to take their insurance which was very expensive

Very good experience professional staff and upgrade was given for free

When returning the car, I was charged 250 euros for a minor scratch that I couldn't prove existed before pick-up. The staff didn't inspect the vehicle with me when I picked it up.

Had to call after 20 mins to get shuttle, still had to wait 50 mins. Arrived at office and did not have correct car so had to take another and still had to wait. Car was dirty and not full of gas. Also radio cut out regularly. Rang company to extend rental and was told I was not able to over the phone, only in Office in Milano. I was in Genova. Returned just over an hour late with a full car And was charged €50 late fee. Basically 3 days rental. It’s fine for them to keep me waiting over an hour and provide poor service but not the other way round. Will not use Centurio again. Rubbish company.

no corect company

Very helpful staff dropping off the car and picking it up. Only issue I had was that they told us that we weren't fully insured when picking up the car, which I was as I paid the extra fee from the qeeq premium option. In reality they charge a very high extra fee to deal with them directly if anything had to happen and to avoid the 1000 euro deposit on the card. Was a bit disappointed that I got tricked into as they made it seem like I wasn't covered enough but everything else was great.

Very helpful and quick customer service.

The store's pick-up service was very untimely; I waited at the airport for forty minutes before someone arrived! Initially, they promised a full tank, but the car only had 80% fuel when I received it. Furthermore, because of their delay in the pick-up service, the actual rental start time was fifty minutes later than scheduled, yet the store insisted on returning the car at the originally scheduled time – such unfair terms! The car's condition was also quite average with very basic accessories.

Super obsługa

Pierwszy ta korzystałem. Ale polecam w 100%

The deposit is too high, three times that of other chain companies for the same model. As a car rental company at a tourist city airport, they surprisingly don't support self-service returns. My flight was at 7 AM, so I had to return the car the night before. Overall, I will definitely not use this company again.

Very good, they waited even after the scheduled pickup time and offered a free upgrade to a Tiguan.

The people who work in centauro are so bad and rude . Only only respect lady I think she’s form Venezuela I don’t know what’s her name .

Amazing site with good price

The counter staff included a man named Dario, who managed to be very unpleasant, even though everything was in order and there were no complications with order or payment. Tried really hard to make us pay additional insurance. No help at all to get the car our of their over-packed garage. AND they are closed 2300-0700.

Quite good

The car itself was good. But the waits at Centauro counter for check out and in due to poor process and/or lack of staff was poor. And up selling insurance products when we had pre-purchased a gold plated package is very poor.

During my rental period, Italy experienced an outbreak, but despite this, the staff was still available when I returned the car. Although there was only one person in the store, they still offered me a shuttle back to the airport. I hope the pandemic ends soon, and Italy can regain its former vitality.

had to wait for the pick-up shuttle to go and drop one pack of customers as they only had one van for transfer; at the counter we were assisted based on who was supposed to get the car next (rental hour) and not based on who got there first, there were people who got there on time (like us) and had to wait in line for people who came after their pick-up time and after them.. amazing! when returning the car, I had a small wheel scratch and that was OK, no comment, told him to give me the documents and invoice so I can talk to my insurance but there wasn't much professionalism and the guy was behaving as if I broke his car (it had a big dent on one side, scratched from poor parking and not the cleanest either - when picked up)

They only had 1 insurance coverage package which you needed to get the 3rd party coverage that our credit card company didn't have. The package ended up costing us more than the 12 day car rental. I will never do that again.

Everything was great, no problems with with the car or staff, deposits worked well, everything explained properly. No challenge with damage or fuel. Great service to and from airport.

Absolutely fantastic, first use of platform and the rebooking service saved me over £200! Blown away!

The car model was quite recent, but with an engine type that consumed far too much petrol per km.

User-friendly and cost-effective

The collection site was away from the airport and wasn't clear enough on the instructions.