EUROPCAR CAR RENTAL REVIEWS IN ITALY

Easy pick up and drop off. Everything was great

Best prices you can find. Really great

They were all very helpful.

The site shows cars which are not compatible with the car rental cars. Unfortunately this is true not only for europcar but all car rentals

We had a companion who spoke Italian, so communication with the staff was easy. We even enjoyed some coffee together. When returning the car, there were minor scratches, but they didn't make a big deal out of it. Overall, it was pretty good.

Quite good

Very smooth

Very simple and clear

Great overall

I waited more than an hour in picking up office because of too many people waiting for line, and only 1 counter is open

Arrived just before closing at 11:30 PM, no queue. Staff quickly found the order, service was smooth and satisfactory.

Nice service. Good staff. Especially at drop-off!

you are great!! really get the best rate in an easy clear way!!

Staff gentilissimo e veloce

Prezzo buonissimo e facile da noleggiare

The counter staff was helpful but we have argued on what`s included and not included. He tried to upsell (full insurance) even if I have explained I have the Axa Insurance booked through easyrentcars.com website. I have asked if the car is equipped for winter, the staff at the counter said I don`t have included chains in my booking and I need to pay other 6 euro/day. I have showed again my booking details, then he said I have included everything I needed. I left the airport, went on the highway and I have seen the snow chains are mandatory (even if there was no snow). Luckily, our friends were using their car and having spare snow chains in case the police would stop us. At drop off (drop off opens only at 9:00 so I had to wait in order to get my car checked). I wanted to wait because in Rome Fiumicino I had a bad experience with the check-up. Overall, I liked Europcar, but I would have preferred a bit more transparency regarding the snow chains.

Deposit issue: Deposit blocked on my card was different than the one on the booking (Europcar said that easyrentcar offered me wrong information about the deposit. Easyrentcar was claiming the deposit is 300 euro, Europcar was claiming is 500 euro, luckly this time, the difference wasn`t very big but in % is almost double. What if I rent a more expensive car, easyrentcars would inform me the deposit is 1500, then I arrive at the rental counter and they tell me it`s 2500 and I will have a limit on my credit card of 2000 euro and can`t rent?) Loyalty program could be improved: I would prefer a better loyalty program (when I use to rent directly from the same company, I was getting upgrades to cars quite easily + free weekends etc.). Now the "points" I gain n easyrentcars expire from one year to another (I started using the website in autumn last year and didn`t manage to change the loyalty tier as the year changed. Open claim: I have an open claim since October with easyrentcars for extrafuel charge which didn`t get solver until now (4 months later). Satisfied overall: Overall, I had good experiences with easyrentcars.com. I have started to rent more and more often with them instead of renting directly with the companies.

Europcar was informed by Easyrentcars that I will be late to pick up the reserved car. Despite that, I was informed that the car I reserved was gone and I had to pay extra for another car.

It was great experience in Genua, I don’t really trust Italian rental agencies ;) but here was everything excellent, always again

Great to find good deal

Так как получали машину вечером не заметили что одна из верёвок понимающие внутреннию крышку при открытии багажника была оборвана. В Бергамо выезд через все шлагбаумы через звонок, т.е камера не видит что машина с проката.

Удобно и легко,всем советую.

All good

Very smooth

Was very smooth and professional

Very smooth

Always great and cars go just perfect. I keep renting from them and not looking elsewhere for the time being.

Great site with very good offers.

They push unnecessary insurance and have poor attitude.

Very satisfied.

The Florence drop-off location is on the edge of the ZTL zone, making it very difficult to find. We spent over an hour circling around because it's at the edge of the ZTL zone. In the end, we had no choice but to park the car outside, walk to the rental store to confirm the driving route, go back out, and drive the car in. This caused us to drop the car off half an hour late and we were charged for an extra day. Overall, a very poor experience.

que porqueria de empresa, el tipo nos trato super mal, nos queria cobrar un monton de cosas, al final no usamos el servicio.