HERTZ CAR RENTAL REVIEWS IN ITALY

The staff were abrupt, but that may have been a language problem. Tried to sell me extra insurance

Big company, trustworthy

Wide range of car models.

They withheld a full tank deposit when picking up the car, but I didn't get it back when I returned the car. Self-service return was convenient, but the next morning I was told there was damage to the car. The local store couldn't resolve it; I had to wait for the platform's customer service to communicate with me.

A long waiting time for getting to the counter about 45minutes and the car cannot allow driver under 30 my Son 27 cannot drive then we need to change to a very high miles, searched, bad cleaning Opel Insigna but the cost is the same as my booking, ever had such bad conditions rental car before, will never use Hertz car rental in the future !

Not all all

Good experience overall

The audi q5 was new clean and rides great

3hour wait with children is unacceptable

Extra charges from card after booking is end.

WE COULD HAVE HAD A BIT MORE OF AN INTRODUCTION TO THE CAR. ALSO THERE WAS A DEEP GASH IN THE DRIVERS SIDE TYRE WALL WHICH WAS NOT ON THE PAPERWORK WHICH WHILST NOT DANGEROUS SHOULD HAVE BEEN NOTICED AND REPLACED AS A SAFETY ISSUE. IF I WASNT IN SUCH A RUSH I WOULD HAVE INSISTED THE TYRE BE CHANGED. HERE WAS ALSO NO INSPECTION OF THE CAR WHEN RETURNED WHICH WE EXPECTED.

VERY GOOD AND AN EASAY PROCESS. WOULD DEFINITELY RECOMMEND

Our booked car was not available. Our credit card for some reason was showing in the Hertz system as Debit card so the only available car was old VW Polo full of scratches. We spent over 1hour in line at counter. The returning was very fast and smooth.

no bad / no good.

Very reactive! Excellent.

I got an upgrade car for the full period of rental with no extra costs.The guy at the counter in Termoli was very gentle an polite.

Terrible service

The car and most things are good. The only great challenge is this particular Hertz does not really serve international customers as they do not speak English. The many times I called, they simply said "No English" in Italian. Perhaps, it's just the phone call but no, it was the same when I do the pickup. The main guy who runs the business and a mechanic can't speak anything English! Don't get me wrong, he's nice and responsive. And he tried to do hand signal, etc, but really communication is very challenged here. Hertz should have a special sign that says 'Italian' language only. Otherwise, this is quite futile.

All good. Did not need to call any of the 24 hours numbers, but the online support and enquiry were all very good.

It's surprising that such a big company doesn't have a POS machine. Manual entry had to be used for payment, and since I used a HSBC card, the bank saw it as a risky transaction and froze the merchant's account. I couldn't rent the car as a result.

Hertz told me car had no scratches but it had several. They said I had a full tank but it was only 80%. On return I was asked when I last filled the car and I said 3miles before. The girl accused ME of lying which enraged me as they had lied to me at outset and I had indeed just filled the car. Italian car hire is a nightmare. They are cheats.

I liked easyrent -you dealt with my concerns with a human touch

Smooth and efficient pickup. Friendly service staff. Near new rental car which met all our requirements very well. Vehicle returned via key drop box due to early flight departure with zero issues.

Easy to use, online booking process, and a faultless vehicle rental agreement with Hertz car rental.

Hertz was excellent, having ran out of small cars they upgraded me toa larger more comfortable one at no extra cost. Staff was corteus and wfficient.

Extremely easy and fast booking. Competitive prices. Will use it again.

Extremely inefficient. It took over an hour from queuing to get the car, and the car given had not undergone a safety check. The rearview mirror was broken, but they still tried to hand over the car to me. After complaining, I waited another 1.5 hours to get a new car. The replacement car was severely damaged all around the body, and the gas tank was only 80% full. I have been renting cars in Europe for over 10 years, and this is the first time I have encountered such a situation. It is truly disappointing!