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Rental Locations
Review
Good to Know
Last updated on: March 27, 2025
28 Rental Locations
Pickup
Upon arrival to the facility, please proceed to the Alamo counter to obtain your rental agreement and vehicle keys.
Telephone
+18336792049
8.8/10 Very good
400+ ratings, 2 reviews
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Closed
Pickup
From the baggage claim area of each terminal, proceed outside to the center island and wait at the purple sign which reads, Rental Car Shuttles. The Enterprise shuttle will meet you there and runs every 5 minutes.
Telephone
+13106495400
8.8/10 Very good
400+ ratings, 2 reviews
View details
Closed
Pickup
From the baggage claim area of each terminal, proceed outside to the center island and wait at the purple sign which reads, Rental Car Shuttles. The Enterprise shuttle will meet you there.
Telephone
+18336792047
8.8/10 Very good
3000+ ratings, 13 reviews
View details
Closed
Pickup
Shuttle Bus Instructions AIRLINE PASSENGERS: Follow signs to the baggage claim area. Proceed outside and wait under the purple Car Rental Tram Stop Sign for the Avis courtesy bus which will take you to the Avis car lot for the rental procedures. WALKING DISTANCE from rental counter to car lot: 200 feet Local renters go to car lot. WALK-UP RENTERS Follow airport signs for Rental Car Return. They will lead to the Avis car rental lot.
Telephone
+13103429200
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
If your rental period is within 15 days (included), you need to pick up the car from the rental location yourself. Please choose carefully as the rental location is far from the airport. If your rental period is 15 days-30 days, the rental location can provide shuttle service to pick you up to collect the car, which incurs a fee. If your rental period is 30 days or more, shuttle service is free of charge.
Telephone
+16264937505
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
Please proceed to the SIXT rental desk to pick up your car. On the arrivals level, take the exit at the baggage claim area. Proceed to the purple shuttle bus pillar closest to you, which is the designated pickup area for all rental car shuttles. Our free SIXT shuttle runs approximately every 15-20 minutes and makes 5 stops at the airport: -Terminal 1 -Between Terminals 2 and 3 -Between Tom Bradley International Terminal and Terminal 4 -Terminal 5 -Between Terminals 6 and 7 If you have waited longer than 20 minutes or cannot find the purple pillar pickup location, please call +1 (213) 760-5312 to speak to a branch representative. Please note, due to construction and traffic patterns, our shuttle bus service may be delayed.
Telephone
+18887498227
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
Your Booking will be serviced by Green Motion Los Angeles Airport. Please note that our pick-up service is only available during our regular business hours (7am-8pm) Last Shuttle is at 7:30pm. There are no on-site car rental companies located within LAX Airport Terminal. Contact us @ 424-750-0030 To reach our location, please follow these instructions and take advantage of our complimentary shuttle service: 1. Locate the "Pink LAX Sign" in the lower arrivals area of the airport. 2. Board the blue "Economy Lot Bus". 3. Exit the bus at the LAX Economy Parking Garage,Our shuttle with USAVE / GREEN MOTION Logos on the side will pick you up from there and bring you to our office. We look forward to serving you.
Telephone
+14247500030 / +18665974554
8.5/10 Very good
300+ ratings, 1 reviews
View details
Closed
Pickup
The National Car Rental shuttle is located outside baggage claim in the shuttle bus pick up area. Please proceed to the counter to obtain your rental agreement.
Telephone
+18336792048
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
Unlimited mileage within NV, CA for airport arrivals only. Local renters get 100 miles per day. Premium and luxury vehicles get 100 miles per day. Prepaid, gift and Debit Cards are not allowed. We only accept valid U.S auto insurance. Full coverage insurance (Collision, liability and comprehensive) is required. Max $1500 deductible. If you purchased CDW online, this only covers collision. You may purchase CDW and SLI at the rental counter for $25 and $30 per day. LAX AIRPORT PICK UP INSTRUCTIONS: 1) Upon landing at LAX text 844-910-4030 to notify us your arrival. 2) Exit the terminal to Ground Transportation. 3) Board the Economy Parking shuttle at the pink LAX Shuttle signs located on the Lower/Arrivals Level in front of each terminal. 4) Ride to LAX Economy Parking Lot. 5) Walk through the building to 94th Street. 6) Find the green "M" columnsâyour pickup point. 7) A Flexways / 24Seven Rent a Car rep will meet you there to bring you back to our office at 4761 West Century Blvd. Please have your Driver's License, Credit Card and Proof of Insurance with you when you arrive at the rental office. For itinerary modifications, cancellations or help, please call us at +1 (321) 821-5141 or +54 9 11 5259-9877 (Contact Center). Web check in: https://www.flexways.com/web-checkin.php
Telephone
+54 9 11 5259-9877
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Telephone
+12137848585
8.5/10 Very good
200+ ratings, 0 reviews
View details
Closed
Telephone
+19095132412
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
After arriving at the airport, the free shuttle bus pick-up point is located on the third floor of the terminal, which is the departure hall. You can take the escalator or elevator from the arrivals hall to the upper floor. Please look for the waiting area outside the terminal marked with a red "Hotel & Private Parking Shuttle" sign. You need to take the shuttle bus marked "Airport Spectrum," which runs approximately every 20 minutes and operates 24 hours a day. Please note that the shuttle bus may stop at several locations, so make sure to get off at the "Airport Spectrum" stop. After getting off, go directly into the office area of the building; our office is located next to the central information desk on the first floor. If you need any assistance during the car rental process, you can contact our office staff at +1 626 371 7777.
Telephone
+16263717777
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Telephone
+13109266999
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
Please contact the company's customer service in advance to schedule an appointment. You can reach them by phone at +1 626 872 6666.
Telephone
+16268726666 / +16264172360
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Telephone
+16263717777
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
请联系我们的前台工作人员，会为您安排取车流程
Telephone
+13099892531 / +18583437777
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Telephone
+13234844242
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
Your Booking will be serviced by U-Save Los Angeles Airport. Please note that our pick-up service is only available during our regular business hours (7am-8pm) Last Shuttle is at 7:30pm. There are no on-site car rental companies located within LAX Airport Terminal. Contact us @ 424-750-0030 To reach our location, please follow these instructions and take advantage of our complimentary shuttle service: 1. Locate the "Pink LAX Sign" in the lower arrivals area of the airport. 2. Board the blue "Economy Lot Bus". 3. Exit the bus at the LAX Economy Parking Garage,Our shuttle with USAVE / GREEN MOTION Logos on the side will pick you up from there and bring you to our office. We look forward to serving you.
Telephone
+14247500030 / +18665974554
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Telephone
+13236739084
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
When you have cleared customs please call +18003147306 to arrange for the shuttle bus to collect you.
Telephone
+17869334400
8.3/10 Very good
2000+ ratings, 7 reviews
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Closed
Pickup
Serviced by Fox Rent A Car.Upon arrival at the Los Angeles airport, please proceed outside the baggage claim area to the center island. Stand under purple sign marked Car Rental Pick Up and board the FOX Rent a Car shuttle followed by a short ride to the FOX location. The FOX shuttle runs during operating hours. For check in, counter operates 05:00-00:30(next day) everyday, shuttle opeates 04:00-00:30(next day) everyday.
Telephone
+1 323 6739084
8.3/10 Very good
2000+ ratings, 9 reviews
View details
Closed
Pickup
**NEW DIRECTIONS EFFECTIVE 09OCT24** AIRLINE PASSENGERS: Follow signs to the baggage claim area, proceed outside and wait under the purple Car Rental Tram Stop Sign for the Avis/Budget courtesy bus which will take you to the new Consolidated Rent-A-Car facility at 5251 W 98th Street, Los Angeles, CA 90045. WALK-UP RENTERS: Take the 405 to Century Blvd and then turn right onto Concourse Way. Follow the marked signs for Avis/Budget Rental Car return area of the Consolidated Rent-A-Car facility.
Telephone
+13106424500 / +13104109502
8.1/10 Very good
200+ ratings, 1 reviews
View details
Closed
Pickup
1. We provide free shuttle service from LAX to our location at 5250 W Century Blvd #110, Los Angeles, CA 90045. 2. When you arrive at LAX, please find the closest “Passenger Pickup” area from your terminal. It is located at the lower/arrival terminal’s outer curb. 3. Once you arrive at the “Passenger Pickup” area, give us a call at +1 800-781-1023 to schedule your free shuttle.
Telephone
+18007811023 / +14248004990
8/10 Very good
2000+ ratings, 14 reviews
View details
Closed
Pickup
Coming out from the airport arrival hall, you can obviously see the purple-red sign of "rental car shuttles", where is the bus stop for various car rental companies. It takes about 5 minutes to the car rental counter by shuttle bus (for every 10 minutes). Friendly Reminder: Starting October 29th, due to construction at Los Angeles International Airport, all customer pick-ups and drop-offs will take place at the airport arrivals level.
Telephone
+13102583000
7.6/10 Good
3000+ ratings, 15 reviews
View details
Closed
Pickup
Coming out from the airport arrival hall, you can obviously see the purple-red sign of "rental car shuttles", where is the bus stop for various car rental companies. It takes about 5 minutes to the car rental counter by shuttle bus (for every 10 minutes). Friendly Reminder: Starting October 29th, due to construction at Los Angeles International Airport, all customer pick-ups and drop-offs will take place at the airport arrivals level.
Telephone
+13102583000
6.8/10 Average
2000+ ratings, 9 reviews
View details
Closed
Pickup
Coming out from the airport arrival hall, you can obviously see the purple-red sign of "rental car shuttles", where is the bus stop for various car rental companies. It takes about 5 minutes to the car rental counter by shuttle bus (for every 10 minutes). Friendly Reminder: Starting October 29th, due to construction at Los Angeles International Airport, all customer pick-ups and drop-offs will take place at the airport arrivals level.
Telephone
+13105685100
6.7/10 Average
2000+ ratings, 11 reviews
View details
Closed
Pickup
Upon arrival at the Los Angeles airport, please proceed outside the baggage claim area to the center island. Stand under purple sign marked Car Rental Pick Up and board the FOX Rent a Car shuttle followed by a short ride to the FOX location. The FOX shuttle runs during operating hours. For check in, counter operates 05:00-00:30(next day) everyday, shuttle opeates 04:00-00:30(next day) everyday.
Telephone
+18002254369
6.6/10 Average
500+ ratings, 2 reviews
View details
Closed
Pickup
ACE Rent A Car is looking forward to your arrival. Following are your instructions for transportation to our rental location after your arrival. 1. After you have your luggage, please proceed to the arrivals level of the Central Terminal Area and wait at one of the pink LAX Shuttle Zone/columns. You are looking for one of the blue LAX - Economy Parking shuttles. The shuttle will take you to the LAX - Economy Parking garage. Once exiting the bus, follow signs to the Off-Airport Rental Car Waiting Area on Level 1 (by the vending machines on the southeast side of the facility) Note: All rental car companies are off airport-terminal property, and require a shuttle to their location. 2. After a short ride to the “Off-Airport Rental Car Waiting Area,” look for one of our clearly marked - white ACE Rent A Car shuttles. Our shuttles run nonstop, circulating every 10 – minutes, during business hours. Our shuttle will transport you a short 5 minutes away to collect your car.
Telephone
+14242931154
FOX RENT A CAR
7.6/10
AVIS
7.6/10
Hertz
8.2/10
Alamo
8.9/10
Budget
7.1/10
Thrifty
7.6/10
Dollar
7.4/10
Europcar
7.4/10
Fat Uncle
10.0/10
reach rental
9.0/10
Enterprise
8.7/10
New Century
5.3/10
Icar Lifestyle
9.3/10
YESAWAY
9.0/10
Midway
9.1/10
KX Car Rental
9.0/10
ACE
6.2/10
GREEN MOTION
6.0/10
Priceless
9.0/10
Economy Rent A Car
2.0/10
AIRPORT VAN RENTAL
7.0/10
JTRIP USA ENTERPRISE
6.0/10
Advantage
6.5/10
travellers autobarn
10.0/10
Allstates
5.8/10
U-SAVE
8.7/10
apollo_motorhome
8.0/10
E-Z RENT-A-CAR
8.2/10
National
9.2/10
pop
5.1/10
STATE VAN RENTAL
10.0/10
BitCar
2.0/10
RIGHT CARS
6.5/10
VO
9.0/10
一路租车
7.4/10
Shouqizuche
7.5/10
ITS
9.4/10
Reviewed: March 26, 2025
El carro y el servicio estuvieron bien, lo que no me gustó fue que me cobraron más a pesar de ya contar con un servicio de seguro de AXA y que no fueron claros al decirme lo del tanque lleno que debía entregar.
Reviewed: March 6, 2025
Fox Rental insisted to charge additional insurances that were optional and threatened of canceling my rental if I don’t accept them !! Will never use Fox Rentals again !
Reviewed: December 28, 2024
Always a long wait at LAX for cars...this time no different but it was expected. The staff were friendly and accommodating.
Reviewed: March 17, 2025
I was duped by the assistant who sold me additional breakdown cover without me knowing about it. I did sign the contract, but did not see that she had added this , despite the fact that I made it clear that I did not want / need any extras
Reviewed: March 14, 2025
I would have rather receive the car I booked RAV4 and not the Mazda SUV
Reviewed: March 8, 2025
Very easy and straight forward pick up and drop off process
Reviewed: February 26, 2025
Car not available on arrival long queue for vehicle to be handed over
Reviewed: February 12, 2025
Me cobraron 177€ al devolver sin decirme porque
Reviewed: February 12, 2025
最大手で同カテゴリーの車の選択肢が多いのが良かったです。普段乗り慣れている日本車メーカーからコンパクトカーが選べたので、とてもいい感じでした。
Reviewed: February 10, 2025
カレー臭い車でした。 車両も傷だらけでした。 ハーツのカウンターではフルカバレッジを強引に進めてきますが2回断ると断れます。
Reviewed: December 24, 2024
契約していないし追加保険を請求してくる（これ毎回） つけるな！と言っても無許可で付けてくる（これ完璧詐欺）
Reviewed: December 4, 2024
The person at the counter kept trying to sell additional insurance policies. He kept saying things like "we have flat tires all the time" and "people lose keys all the time". It made me wonder what kind of cars and customers Hertz has.
Reviewed: October 12, 2024
Very satisfied, the car was in excellent condition, and they provided a new vehicle.
Reviewed: January 8, 2025
トヨタRAV4希望だったが、ヴュイック。最悪。カウンターは行列。スタッフ3名。QEEQで予約しているのにカウンターで再度入力。最悪。 エンジンストップ最悪。 カスタマーセンターとのやり取り、時間かかりすぎ最悪。 再度貸し出しも時間かかりすぎ最悪。 車が無かったのか、洗車前の車を手配最悪。
Reviewed: December 11, 2024
A mess at pickup. I went to the spot assigned to me and someone was loading the car I was assigned. A service person had changed car and given him "my" car. So I was given another car and had to eait for updating the system. Also they charged almost 300 USdollar for "fuel service". I rented "full to full" so this is a plain scam.
Reviewed: December 2, 2024
We ended up with an electric car, my first ever experience, and was absolutely wonderful. An excellent experience overall. Thanks budget!
Reviewed: January 27, 2025
Great car ,,,selection huge,..great customer service
Reviewed: November 12, 2024
This experience was very frustrating! 1. I specifically requested the same model as last year, as I rented a Corolla from this company before. However, they insisted on giving me a Kia instead. 2. Last year, there were no upselling attempts, but this time they sneakily added a roadside assistance service during our conversation and charged me an extra $60+. I only noticed it because I got a notification from my credit card's WeChat service. When I told them I already bought full insurance, they said this service was unrelated to the insurance and that the charge was non-refundable since it had already been processed. Seriously... 3. The car they gave me kept showing a low tire pressure warning for the front left tire. I called someone to check, and they said it was only slightly lower than the other tires and that the warning would go away after driving. But throughout the entire six-day rental period, the alert never disappeared. While it wasn’t a slow leak—it was just 0.5 psi lower than the other tires—it made me constantly anxious during my trip. I travel to the U.S. 2-3 times a year and rent a car every time, but this was the worst experience I've had so far. I don’t think I’ll choose Thrifty again in the future.
Reviewed: January 8, 2025
Car next the expectation. Dollar team were helpful abd were getting through customers quickly.
Reviewed: December 8, 2024
The counter staff at pick up and drop off were amazing. The que took about 45 minutes as there were alot of people wanting to pick up their vehicles. The team at Dollar worked as efficiently as they could to get us through quickly, they were super friendly and helpfulm
Reviewed: November 25, 2024
Car was awesome . The counter staff Bill , was very helpful .
Reviewed: November 14, 2024
The flight arrived early, and there were many people picking up cars, so the queue time was quite long. However, the service attitude was excellent.
Reviewed: November 17, 2024
Overall, it was quite good, but the wait to pick up the car was a bit long. Initially, they said it might take half an hour and asked if I would consider a different model. After I declined, I still got the model I wanted pretty quickly. Overall, I was satisfied.
Reviewed: November 10, 2024
The service was excellent, and the staff were very helpful.
Reviewed: November 5, 2024
The queue was very long, and the waiting time was excessive.
Reviewed: November 5, 2024
This company is farther away compared to others, and the overall condition of the cars is slightly inferior, but generally acceptable.
Reviewed: September 24, 2024
Great service. No waiting in line, the car was ready upon arrival, everything was prepared in advance.
Reviewed: August 31, 2024
The staff member who assisted me was very nice and had a great attitude.
Reviewed: July 4, 2024
The service was excellent, both pickup and drop-off were very quick. Unlike other platforms, the same model here has unlimited mileage, making the experience outstanding.
Reviewed: January 18, 2024
Great experience! Enterprise is the best within its industry
Reviewed: September 7, 2024
The deposit was promised to be refunded within 3 days before confirming the cooperation. It was paid via WeChat, but even a month after returning the car, it still hasn't been refunded. This isn't due to a bank issue, the car condition, or the fuel level. If you can't fulfill your promise, you shouldn't make it. Promising but failing to deliver is unacceptable.
Reviewed: February 23, 2024
Very satisfied, the car is new and has low mileage
Reviewed: July 27, 2023
First of all, I felt that the service wasn't very good and communication was difficult. When returning the car, I couldn't find any staff and there were no service terms provided. Overall, my experience was quite unsatisfactory. Secondly, the daily mileage limit was only 100 miles, which I found insufficient for Los Angeles. Additionally, it took three days after returning the car to get in touch with a staff member to refund my deposit. Overall, I am not satisfied and I hope my comments are helpful to you.
Reviewed: July 21, 2024
The service was excellent. I had a friend picking me up at the airport, so I preferred not to pick up the car there. I was staying in Beverly Hills and asked if it was possible to have the car delivered to my place. They agreed and delivered the car to my doorstep. Returning the car was just as convenient; they picked it up from my home as well. Additionally, I needed a child seat, and the staff bought a brand new child safety seat specifically for me. The service was outstanding.
Reviewed: February 15, 2024
Prompt response, accommodating to requests, polite and attentive. Will rent again next time!
Reviewed: June 27, 2024
Very satisfied. The staff were very friendly, helpful, and patient.
Reviewed: November 2, 2022
Car was in very poor shape; it was missing a rim cap, interior was stained, floor was not vacuumed, exterior was not washed, provided usb cables were broken. Pick up location was inaccessible and in absolute decay. The lady at the front desk was great. Will not be using yesaway again.
Reviewed: January 5, 2021
Overall very satisfied, they upgraded our car for free. The customer service was especially great, very attentive, answered all our questions, and confirmed many terms with us.
Reviewed: August 6, 2020
The confirmation stated that there was a parking shuttle. I called Yesaway and was instructed to take green bus to shuttle. Once we got there we were stranded. Called several times and took awhile to get an answer on how to get there (language barrier). Finally was told to take Uber or taxi. Family waited on side of road while I got car. Process took almost an hour. When returning vehicle, Was told to call when almost there so Uber could be ordered, which I did. They said they’d order it when we got there. Arrived 10 min later and doors were locked. Waited 10 min outside. Returned vehicle and Uber was ordered but only held 3 of 5 in our party. They ordered another which got lost and the last two in our party arrived 45 min later and we almost missed our flight. We arrived to return the car 1 hr 45 min before flight and this shouldn’t have happened.
Reviewed: October 8, 2021
The car wasn't the specific one I ordered. I had to wait for it to be washed, around The wipers were old and didn't wipe away the water well. The worst part was that I was told the best way to pick up the car on your app and on the email I received (which was option 1) was to get an Uber to the pick-up location and I would be reimbursed once I got to the office. Uber charged me $75 even though once I was dropped off realized it was only about a mile away. I told the office how much the Uber was and they then informed me that they only reimburse up to $15. That information is nowhere to be found and I was upset that now I had spend a further $60.
Reviewed: January 6, 2021
There was no shuttle waiting at the indicated location, and no one came to pick us up.
Reviewed: November 30, 2020
Staff was very friendly, helpful and even gave me a free upgrade. Will definitely do business with Midway again!
Reviewed: December 7, 2019
Everything was excellent except in locating the right shuttle to the offsite shuttle. One had to ask several drivers as there was no clear signage.
Reviewed: September 10, 2020
Driving overseas can be confusing, but the rental staff were very patient in explaining everything. When we were about to return home and the pandemic started, they even gave us two N95 masks, which was very thoughtful.
Reviewed: November 6, 2019
I was pleased with KX Car Rental. The drivers that picked me up at the airport and returned me there were prompt and helpful. The car was a newer model with lots of zip and great gas mileage.
Reviewed: December 15, 2022
Terrible service!! Not friendly at all! Waited over an hour to get the suv they didnt have. I had paid the deposit online plus the insurance for a total to be C$224.58 (Allianz for C$ 119.92). And now have been Charged $464.61!! USD? Are you kidding me? I was speaking to someone via 'monitor' and when I said I checked to pay the insurance and didnt need anything else he somehow said "just the standard?" and bamboozled me! The vehicle smelt like marijuana inside! The back passenger side tire was below pressure and when asked to pressurize it...they had nobody to do it and asked if I wanted a different vehicle (So I could wait another hour plus)? I will look into these manipulative practices which seem to be a scam and possibly contact the BBB. I want my money back! I will never use ACE again nor advise anyone to use this company.... I am not finished with this yet and look to be compensated for the full amount as recompense.
Reviewed: September 6, 2022
It would have been helpful to have a number to call and order a shuttle to LAX. I assumed the airport shuttle would take me there only to realize it's about 15 mins walking with my luggage.
Reviewed: November 25, 2021
They didn't have an economy car available when I arrived and they charged me an additional expense of over $80+ just to drive off. They wouldn't let me have a vehicle without payment. I was very disappointed in this process.
Reviewed: September 25, 2019
The directions to the shuttle provided incorrect bus stop information. Other than that, pretty great experience. It was kind of weird that the 3 people sitting at the counters couldn’t assist me and that we had to do a video check in with a remote CSR, but it was ok. Upon drop off, there were a lot of people waiting for the shuttle with no sort of ETA on when it would be there and so I ended up having to get an Uber.
Reviewed: August 29, 2019
I didn't expect when time for pickup I did to pay extra for mileage even though it say unlimited mileage.
Reviewed: November 3, 2022
We needed to call before the shuttle came. We didn't have local phone so had to pay for long distance.
Reviewed: July 13, 2022
The car had coffee stains on the seats and looked like it was just dropped off without being cleaned.
Reviewed: August 5, 2020
The staff at pick up was the rudest and worst possible
Reviewed: September 22, 2022
Everything was smooth and professional, the mystery car was better than I expected. Their service was quick and professional. The challenge was knowing how to go to a different level of the airport than rental car buses and look for a Renaissance hotel shuttle. If QEEQ hadn't given me their local phone number to listen to a recorded message multiple times of how to get to the rental office, I would have never found it. There was NO information about this on the reservation. The office would have closed, I would have been stranded at the airport. Once I figured out from the recorded message how to catch the Renaissance shuttle on another level, it went well. But without the local number, which was given to me only because I chatted with QEEQ, finding them would be impossible. This increased what could have been less than 30 minute checkout time to almost 60 minutes because I waited at rental car shuttle area for 30 minutes before learning that was wrong.
Reviewed: July 8, 2022
Awful company. Every single customer waiting to pick up a car had problems. Very bad customer service. They charge me twice for the insurance. The car was in a bad condition inside and outside. The only person who was helpful was the guy who will give you the car Andrew, the rest of employees they just want your money but they won’t help you or explain anything and they will threat you if you want to cancel the booking telling you that you won’t get any money back so you are stuck with them
Reviewed: September 2, 2020
Alicia and Ana were very professional and kind!!
Reviewed: November 22, 2019
I had a good experience but after all was said and done I wound up spending a lot more than I had planned. I think the price offer to replace gas is tricky; I found a better price while we were out at Ralph's and filled up some of the tank as needed but lost out in the end because I put a lot into the tank after already signed up for the whole tank to be replaced at a higher price. So my charge for the gas at over $70 after already putting more in the tank was astronomical. I wouldn't do this again next time. Other than this, my experience was great!
Reviewed: August 15, 2019
Airport Van Rental should have specified the latest operating hour where they would accept the last transaction. I booked a pickup time of 11:30pm where AVR closes at 12:00am. Of course at the airport, it always late. There was no shuttle to AVR. AVR closed when I arrived at 12:10am. I had to return to AVR the next morning and it cost me $60.00 more!
Reviewed: June 19, 2020
The agreed return time was missed because the customer service didn't show up. We had to rush to catch a taxi and almost missed our flight. Totally unreliable!
Reviewed: July 4, 2019
The pickup service was very attentive and the return time was very flexible. Excellent attitude!
Reviewed: April 4, 2019
Pick-up service was good, but for drop-off they kept urging us without giving a confirmation slip.
Reviewed: August 22, 2018
Very unsatisfied. Difficult to find the location and outdated facilities. Despite having collision insurance, I still had to bear the cost.
Reviewed: March 14, 2020
Car reserved unavailable. Substituted with car with reduced luggage capacity. Was told if I didn't take their extra insurance (US$103) police would seize the car and leave me stranded if I was stopped by them for any reason. Advantage employee at counter lied to me and ripped us off. Never again!
Reviewed: October 20, 2019
great car but they overcharged me...now trying to get the money back
Reviewed: September 18, 2019
I booked a convertible mustang but was denied the car because I had a US driver license and was considered a local resident (even though I had a return ticket). I was not aware of such a policy before paying and booking. I paid for the price of a convertible mustang only to get a Nissan Rogue.
Reviewed: September 16, 2019
No tuvimos ningún inconveniente en este alquiler, desde la entrega del vehículo y hasta su devolución todo estuvo ok.
Reviewed: February 27, 2020
The staff at the car rental company were very enthusiastic, answered all questions, and were always ready to help.
Reviewed: February 11, 2020
Waited over an hour to get picked up by the shuttle...quite stressful as I had an appt.
Reviewed: January 31, 2020
Every things when well is a good place to rent , car or van thank you
Reviewed: December 7, 2019
LAX is a mess and the pick up locations to get to the hotel where the care rental company is located was a nightmare. There are not enough clear signs where you should wait for the hotel shuttle. You just kind of guess and wave and hope the right shuttle stops for you. Once you get on the shuttle and get to the hotel car metal location everything is great. Frank was helpful.
Reviewed: December 3, 2019
I was supposed to pick up the rental at 8am. Someone did not show up until 9am, dispite hours of operation posted on the door. Had to pay extra $45 for toll pass which I didn't even use. Van was great though. Shuttle service from the airport was easy.
Reviewed: January 6, 2020
I thought it was enough to bring my car insurance card with me when I got the car, I didn't know that I needed more detailed information about liability, so it took me some time to find the info I needed on my phone. Checkout would have been faster if I had had those documents ready in advance.
Reviewed: January 4, 2020
Needed more CS personnel on check-in. Took over an hour standing in line and then providing proof of insurance coverage.
Reviewed: October 16, 2019
Steven was not professional. His language was not appropriate or professional. He tried to give me an SUV and argued with me that I what I requested. I showed him my reservation for a Nissan Versa or similar. The manager looked at my reservation and explained to him that it was transferred and looks as if U -Save staff entered it wrong. Steven upgraded me to a Hyundai Sonata (I think) after multiple requests of me telling him I DID NOT want an upgrade. He said it’s ok, it’s free, I got you. I told him again that I did not want that car. I accepted it because this process had been too frustrating. I was not given a pass to get out of the gate and had to sit at the gate for 10 minutes. I had to get out of the car and go find a hotel person to let me out.
Reviewed: May 30, 2019
Staff was a bit unprofessional, but they got the job done
Reviewed: October 19, 2019
When picking up the RV, I told the staff that my English wasn't very good. They introduced the RV's features and usage instructions very slowly and in detail. When I repeatedly asked for clarification, they were very patient. When returning the RV, we were more than two hours late, past noon. We were supposed to be fined 300 dollars, but since the RV staff saw we had driven over 5,000 kilometers without any damage and had cleaned the RV, they waived the late fee and just asked me to send my wife a bouquet of flowers. Very humane.
Reviewed: October 18, 2019
Not bad, but they charged for cleaning supplies twice.
Reviewed: December 31, 2017
Besides the daily rental cost of around 600 yuan, there was an additional charge of $0.45 per mile. I traveled around 2200 miles in the West and was charged an extra $1000 when returning the car. Additionally, I was charged $180 and $33, which brought the total extra costs to approximately 10000 yuan. The rental company claimed that a tank of fuel could last 400 miles, but in reality, it only lasted about 280 miles, with each tank costing around $140. The fuel consumption was excessively high at about 33 liters per 100 km, which is far from the 25 liters per 100 km mentioned on the rental website. Most of the cash I brought went into fuel!!! Moreover, this poor car rental company only provided basic insurance with a deductible of $1500, meaning small damages would require you to pay out of pocket for repairs. I slightly scratched a car while making a left turn in a narrow parking lot, which will likely cost me $600-700 (deducted from the $1500 deposit for insurance claims). It's outrageous!
Reviewed: October 4, 2019
The pick up shuttle never showed up. We finally took another shuttle to get to the car rental area. After we got there, they were telling us that the car insurance that we had bought through Easycarrentsl.com was not good and we should buy their insurance. After a. Loy of haste, we conveniences them that between our insurance, credit card and $10/day insurance that we had bought through the rental website we thought we were covered and we didn’t need to buy a fourth insurance for the car. Extremely disappointing experience. Won’t recommend them at all. And they should be investigated for trying to defraud the customers.
Reviewed: May 30, 2019
Could have more staff at counter. Anyway you were better than the rest
Reviewed: September 27, 2019
Being an Emerald club member, i got an upgrade to mid-size SUV. Car was pretty new too
Reviewed: June 16, 2019
LAX office a bit far from airport but bus shuttle is provided.
Reviewed: April 23, 2019
The car was not as advertised and the service of National was appalling,
Reviewed: July 13, 2019
I will never use POP rental car! The worst experience we had! They lie and rude! They gave use dented and broken cars! The most horrible customer service. The whole office smelled like MARIJUANA! Some customers who was waiting just left without their cars and went to another car rental! I will NEVER return!
Reviewed: April 4, 2019
I didn’t take the insurance when I booked the rental online. During car pick up I took the insurance. They were charging in Mexican currently where all my credit cards were declined due to that. Then I had to goto a near by ATM to withdraw cash. Also no roadside assistance available though they charged $365 for insurance for 2 weeks. There was no proper contact number as well when I had to questions to reach them.
Reviewed: March 29, 2019
After booking 2 weeks in advance and paying in full, I was told when I called for pickup that my reservation had been canceled and that they had no cars available. I was stuck at LAX with no car. I found an Alamo bus which had a cars available sign. The rental cost 4X the amount of the amount I had paid.
Reviewed: March 28, 2019
Please don't work with this POP car rental anymore. They unilaterally cancel my reservation for no reason and notice me only 2 days before my trip. It is a poor company. It will ruin the business of easyrentcar as well if you keep working with them.
Reviewed: March 25, 2019
Little upset was taken to the parking lot for pick up never tokd to call but after it was good ladies in the office did excellent and omar was very courteous
Reviewed: June 11, 2019
Super excellent service from State Van Rental. My parents and siblings are in town for a week and need a 8 seat car. Came in to the rental at 8 and out by 8.30 ish, car is very clean and service was very nice. So much better than other car rental! Can’t wait to rent a car in state van rental next time! Clean & tidy! Super fast service
Reviewed: May 1, 2019
He didn't prepare a car for my group. He didn't have my booking reservation. He offered the car but the smallest minivan and need to be waited at least 3 hours to get the minivan that it wouldn't be fitted for my group. I sent a special request for the type of minivan that my group was looking for.
Reviewed: January 12, 2019
The staff service attitude was very good. However, we didn't get the car we reserved, which made us feel deceived and forced to choose the car they provided. Not recommended.
Reviewed: December 28, 2018
Had to transfer twice to reach the rental point, and the service of the small company was average.
Reviewed: September 18, 2018
Like: Great value, excellent vehicle, excellent and knowledegable service staff.
Dislike: There was a little confusion about returning the car, specifically as to how late RightCars would be open.
Reviewed: September 10, 2018
Like: Quick return and trip to LAX.
Dislike: Difficultly with finding Right Car shuttle
Reviewed: August 29, 2018
Like: This car was about half the price from some of the other car rental companies near LAX.
Dislike: Trying to get to the car rental location was very difficult. The confirmation e-mail came from easycarrentals, but the name of the company was Right car rentals. There was no bus that came to the LAX car rental pick up for over 30 minutes. I called twice to find out what to do. Both times I was put on hold for over 15 min and eventually I hung up. I got on a bus that said EZ car rentals, but I found out after I was taken to that location that was not the correct bus. I had to walk from EZ to Right. Once I got there everything was fine, but getting there was very difficult.
Reviewed: January 4, 2019
First, I'd like to commend the staff who helped us pick up the car. He was very helpful and picked us up about 5 minutes after we got out of the airport. It was our first time driving in the US, and he answered all our questions. Later, he responded to our inquiries promptly. The car was in good condition with about 30,000 kilometers on it, and we drove around 2,000 kilometers without any issues.
Reviewed: October 12, 2018
They charged an additional four hundred yuan for delivery, which wasn't mentioned during the rental! We accidentally took a toll road and asked the company for help with the appeal, but they didn't assist. Eventually, we had to find a local to handle it ourselves. Poor service.
Reviewed: August 4, 2018
The staff didn't explain things clearly during pickup and didn't provide a contract. Although they later sent it via email, we were still skeptical but trusted them anyway. Two weeks after returning the car, we were notified about an unpaid toll that had resulted in a fine, increasing from $6 to $63. Shouldn't such notifications be given promptly after returning the car? Why inform us only after it became overdue? We had to handle the appeal ourselves, and the after-sales service was very poor! Additionally, they called us midway to ask if we could change cars because of their mistake in double-booking. Shouldn't they have sorted this out themselves instead of disturbing customers during their trip? Their careless approach caused us inconvenience. While the rental process was straightforward, it was overly simplistic and lacked proper communication. Problems were left for us to handle, indicating an overall organizational issue.
Reviewed: July 21, 2018
Delivered the car directly to the hotel, excellent service
Reviewed: May 16, 2018
At Los Angeles Airport, there was a guy with a Northeastern Chinese accent who brought the car to us. He was very sincere. There was also another lady he picked up at the airport, and he was very patient in helping her with her taxi. Our vehicle handover went smoothly. He even patiently waited for my son's arriving flight. This was highly appreciated!
Reviewed: October 30, 2017
Great service, got a free car upgrade and the car was delivered directly to the airport.
Reviewed: May 27, 2018
The most disgusting car rental experience ever. I booked an RV4 and was given an old Jeep. They also added extra insurance despite language barriers. This rental company is too small; I don't recommend renting from them.
Reviewed: October 17, 2017
There was only one staff member from the rental company for both pickup and drop-off. We had only one option for the car model, which was different from what we saw online. The car was a bit old, and the warning lights on the dashboard occasionally lit up, indicating poor car condition.
It takes up 37% of all car rentals. Top selected car types are: SUV, Small, and Large.
* Based on all bookings from Los Angeles Airport (LAX) for the last 30 days.
Lowest rental rates at the Los Angeles Airport (LAX) is USD 50.73 on average, and can go up to USD 73.45 at the busiest . Use this conclusion to schedule your trip to your best interest.
In contrast, Saturday is the least busy day.
More bookings mean more time spent on queueing up at the counter. Prepare yourself if it is going to take you a long time to pick up from the Los Angeles Airport (LAX).
* Based on the scheduled pickup time of all bookings from Los Angeles Airport (LAX).
Most customers book a rental car from Los Angeles Airport(LAX) for 4 days, showing a medium length of rental period is more favored.
One-way car rentals take up nearly 20% of the total bookings at Los Angeles Airport (LAX).Out of it, besides Las Vegas, other top destinations : San Francisco, San Diego.
On average, Full Protection costs USD 64.39 per day for SUV, USD 58.32 for Small and USD 74.12 for Large.
Do You Know?
No.1 Source Country
Customers from South Africa choose Los Angeles Airport(LAX) the most as the start point of both their business and leisure journeys.
Bigger is Better
Renters from South Korea prefer more spacious car models like Ford Transit,Chevrolet Express and Honda Odyssey.
Quite a Planner
Bahrain renters like to plan much more ahead, they usually make the online booking 230 days before pickup from the Los Angeles Airport (LAX).
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