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Last updated on: November 11, 2024
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324Rental Locations
87Airport Locations
Map View of Car Rental Locations in London
AVIS
8.1/10
U-SAVE
8.6/10
Alamo
8.5/10
SURPRICE RENT A CAR
6.5/10
GREEN MOTION
6.5/10
DRIVALIA
5.7/10
Hertz
8.0/10
Enterprise
8.6/10
Europcar
8.2/10
Budget
8.3/10
Shouqizuche
6.9/10
National
8.5/10
Keddy by Europcar
7.6/10
Routes
9.0/10
Easirent
6.4/10
ARNOLD CLARK
10.0/10
ACE
5.7/10
Dollar
7.8/10
GOLDCAR
7.3/10
Firefly
8.9/10
Interrent
6.1/10
Thrifty
7.7/10
Reviewed: July 31, 2024
The car provided was already large enough, but they recommended a more expensive one, which I wasn't very happy about. Adding an additional driver costs £14 per day. We picked up the car in London and drove to Oxford and Cambridge. The countryside roads in the UK are narrow and traffic is fast, so careful driving is necessary.
Reviewed: July 30, 2024
Wide selection of vehicle models, attentive service, and straightforward rental procedures
Reviewed: November 4, 2024
Messed up booking, but counter staff came through.... Took time nonetheless. Surprised (and somewhat mortified) to arrive at Greenmotion - obvs rebranded on App. Actually staff good this time (previously nightmare - fictitious damage - obvs. common as 3rd party insurance exclude them) anyways this time ok. Gave me 1/2 tank of free fuel for the delay.
Reviewed: October 16, 2024
Overall good, but shuttle bus to the airport is irregular and took longer than expected. Allow an hour for wait and travel time
Reviewed: July 27, 2024
Overall, it was pretty good. They will recommend insurance, but will not insist if you refuse. The deposit of £1500 takes 7 days to be refunded. The actual rental car was a Peugeot, and the interior space was quite large.
Reviewed: October 22, 2024
Team was very friendly and understanding, will recommend taking car from them.
Reviewed: September 18, 2024
The car provided is good, except the Add Blue was almost finish, so I have to topup along the route. I forgor to claim for reimbursement
Reviewed: September 12, 2024
The staff did not have the car we booked or similar and gave us a smaller car and made us pay more to get one that would fit. That did not charge the qeeq prices or the prices on their website but a lot more
Reviewed: September 12, 2024
Great vehicle in excellent condition. The collection with Ismael was amazing and he explained everything clearly and was super helpful, polite and friendly.
Reviewed: July 30, 2024
Vehicle was great, felt like an upgrade because of the quality and newness - really enjoyed driving it. Curtis checked me out and back in, he was super helpful answering my questions on pick and checking the car condition with me. He was fast on the drop off too. Very respectful and helpful employee, represented Alamo very well!
Reviewed: October 19, 2024
Really should have been made aware of the importance of preregistering our car with TFL and been made aware of Congestion Charge Zone.
Reviewed: July 27, 2024
The staff's attitude was good and they were quite patient. However, there was an issue when making the payment during pickup. The store's POS machine malfunctioned and maxed out a credit card. It was only after switching to a different POS machine that the payment went through. This not only wasted a lot of time but also caused inconvenience with subsequent card expenses.
Reviewed: June 13, 2024
Good service, they offered insurance but didn't push when I declined.
Reviewed: May 26, 2024
The pickup instructions mentioned free shuttle service from all terminals, but this was not the case. While waiting at the designated spot at T4 and calling, I was told a shuttle would come but after waiting 35 minutes and calling again, I was informed that only T2 and T3 had shuttles. After going to T3, I was then directed to T2. It took another 15 minutes after a final call for the shuttle to arrive, with the whole process taking 2 hours!
Reviewed: October 1, 2024
I will NEVER use this company again. Very rude at the pick up desk. Told me i had to buy EXTRA insurance..( i had AXA coverage to 30k...was told it had to be 35k or they wouldn't give me the car!!...I've used AXA with Budget, Avis & SixT with no problem) cost me 72pounds ($100) more. Don't think you are saving money with this company...they are SCAM artists!!!...STAY AWAY !!!
Reviewed: August 19, 2024
I was charged £40 extra a day for insurance when i took out cover with QEED, this nearly double the cost of the hire.
Reviewed: July 18, 2024
A new non-refundable insurance amount of 300 was requested for the vehicle, informing them that I had chosen insurance when pre-booking. I was forced to take an alternative vehicle because the vehicle was not available in a very cheap car, and it had several collisions. the police caused me psychological harm. I was stopped to find out why the car was damaged.
Reviewed: July 8, 2024
If you didn't purchase full insurance from the store, you'll likely be blamed for tire and glass issues when returning the car. When picking up the car, its condition was mediocre with many scratches. I took photos for a long time but didn't get clear pictures of the glass and tires, and was ultimately forced to accept the claim of damage when returning the car.
Reviewed: October 10, 2024
Car was as booked and checking person was very helpful, freindly and efficient
Reviewed: June 23, 2024
Not good, too many mileage restrictions. Even after purchasing unlimited mileage, there were still charges at the end. The car was in very poor condition, with no air conditioning, and the key remote was broken, often failing to lock the car. This was the worst car rental experience I've had abroad. They didn't provide a full tank of gas at pickup but charged for a full tank at return. Extremely poor service. Another rental company I used for this trip did not have these issues.
Reviewed: January 9, 2024
We took a bus from the airport and were charged £13.6 for two people. We reserved a Volvo XC60, but we got a Mazda X5. Not sure if it’s in the same class, but it seemed like a rip-off to me. The car pickup process was very inefficient, especially during the short winter days in London. We spent nearly half an hour at the counter just to get the car, and it cost almost £19,000 for 22 days.
Reviewed: September 30, 2024
At the end of the hire, I was stunned to find out the collision damage waiver did not cover damage to the windscreen from a stone thrown up by another vehicle. Also an an exorbitant charge for the repair. At least 4 times the real cost of replacement of the windscreen!
Reviewed: July 31, 2024
Very satisfied, quick return process. Bought full insurance from QEEQ, very useful.
Reviewed: July 27, 2024
Satisfied. It was a wonderful experience. We rented a child seat, which seemed unnecessary! The car broke down in the middle, as the battery was dead. The repair service arrived quickly. Thumbs up!
Reviewed: July 25, 2024
The experience was pretty decent. The staff member was quite conscientious. The car was in good condition and quite new, providing a good driving experience.
Reviewed: July 25, 2024
The service was acceptable, but there was a significant difference between the reserved car and the one actually received. I booked an XC90 or similar because I needed the large space for luggage, but I was given a Mercedes GLB, which is two sizes smaller, and almost couldn't fit my luggage.
Reviewed: August 31, 2024
the car rental was more than double what was quoted due to my late pick up .Europcar website says they hold the afford the whole day
Reviewed: July 20, 2024
Quick and good service. I paid in full on QEEQ and there were no hidden charges when returning the car. The only downside is that Budget staff do not work on weekends, so I couldn't extend my rental. They gave me a new Nissan, which has full functionality including CarPlay.
Reviewed: July 15, 2024
The flat tire wasn't detected, and it blew out after driving just a few kilometers. I waited five and a half hours for roadside assistance. Each time I called customer service, I had to explain the situation all over again. This was the worst experience ever.
Reviewed: July 30, 2024
Too dishonest, hidden charges, forced insurance purchase.
Reviewed: July 22, 2024
The service is great, and the staff at this location are quite good.
Reviewed: November 5, 2023
The service was not good. They lacked problem-solving skills.
Reviewed: October 15, 2019
Shouqi Car Rental's partner in the UK is Europcar. When the vehicle had issues, they couldn't provide adequate assistance, and the phone number listed on the order was always an automated voice system, making communication difficult. I hope they can change their partner company.
Reviewed: July 3, 2024
We had clearly informed the rental company that we didn't need their additional insurance. Despite our knowledge, they inexplicably charged us over 100 pounds for insurance. During the pickup process, they indicated that we should pay extra to upgrade the car. We had booked a Mercedes C-Class, but when they learned we didn't want an upgrade, they gave us a Mercedes A-Class, causing a series of changes to our plans. Thankfully, the customer service at Zuche stepped in in time to prevent further losses. Overall, we're very disappointed with this rental company.
Reviewed: July 16, 2024
Service efficiency is average. Returning the car in the afternoon needs improvement. The car key should be placed in a prominent location at the rental company, not handed over to airport security. After working hours, it was difficult to find the security personnel. I had to ask several people and wait a long time to find where the key was left.
Reviewed: July 4, 2024
Customer service was very poor on collection. Car availability was very poor so was made to wait instead of being provided with a free available upgrade.
Reviewed: December 19, 2022
Staff overselling upgrades and unable to process deposit due to machine error twice
Reviewed: December 7, 2022
I was so impressed by Rodney who assisted at Europcar. He was polite, friendly and went above and beyond. I was very happy with the upgrade he gave and made my day. Rodney is by far a credit to Europcar and will certainly be using them in the future. Nothing is too much trouble for him, thank you!
Reviewed: June 29, 2022
The car requested - Volkswagon - was not available. the options were not great so had no option but to pay a lot more and take another vehicle.
Reviewed: December 13, 2022
The counter staff, both at pick up and drop off, were amazing. I cannot praise them highly enough.
Reviewed: January 2, 2024
Overall good experience, the bus instructions were a little confusing and the bus to Drivalia is the hotel hopper, they could be more explicit in those instructions. Honestly the company should just look them over again and make them better. Mileage limit not an issue but might be for some.
Reviewed: September 18, 2023
The manager at this branch was a legend! Made everything clear about the policy’s for protection had my car ready within 10 mins. He would be the first person I’d send people too for a hire car and I will defiantly be using them again.
Reviewed: August 18, 2022
The car was fine. There was some delay on pick-up due to incorrect address of Easirent desk at Gatwick in the pick up instructions. They could not explain the error.
Reviewed: August 11, 2022
Poor CS on pick up with endless hassle to get the car as a local hirer. Seemed focused on selling add ons and to foreign travelers only. Jetta should be medium saloon car not a compact. Had to let family travel by foot in order to transport luggage
Reviewed: August 25, 2023
The rental place was easy to get to, was very clean and I did not have to wait at all before someone attended to me. The car was in a great condition and ran very well. It was also very clean. Drop off was as efficient as pick up and I am very happy with the service.
Reviewed: November 8, 2019
Friendly staff, car was exactly what was ordered with no problems.
Reviewed: October 14, 2019
The drop off the car is not on all cities, just 2 , I went to Birmingham to drop off beside the same branch was in Manchester.also,
Reviewed: September 20, 2019
Counter staff initially told me I had no insurance and convinced me it was because it was booked as for US based folk and they had it on cards and did not need it. Luckily I realised that my booking said I had and pointed it out - I had passed over that info
Reviewed: August 10, 2020
The staff seemed very business-like and not enthusiastic. The Indian clerk had a heavy accent, making it hard to understand.
Reviewed: January 1, 2020
Dollar were fantastic. Super helpful, understanding and the lady who served me at Stansted was an absolute pleasure to deal with. Had a fantastic car, much better than I booked and paid for, and a wonderful experience.
Reviewed: November 9, 2019
There were only two or three staff members, the process was complicated, and I had to wait more than an hour to get the car. I reserved a BMW 5 Series Touring but was given a Land Rover Discovery Sport, which is a completely different model.
Reviewed: October 8, 2019
Dollar was very nice but took 30 min to do paperwork and bring car out. Much too long for prepaying. The counter person was very nice for too slow.
Reviewed: August 15, 2019
make sure you bring all the required documents. passport proof of address within last 3 months credit card dvla check code
Reviewed: August 3, 2019
Terrible service and very long wait for car. They would not accept my Amex card so I needed to make a payment to my Visa card as the deposit they asked for was GBP 1,260 which is ridiculous for a mini car. No Wifi available so I was forced to buy their insurance which was GBP 160 for the few days. I left feeling ripped off and will never use Goldcar again.
Reviewed: July 24, 2019
You definitely get what you pay for - they are cheap for a reason. After queuing for 90 minutes in the office, every other customer had problems of some kind all to do with inflexible and unrealistic policies. After my 90 minutes in the queue, 25 minutes to process the transaction, I then had to queue for a further 25 minutes while the car was cleaned. All in all, I spent 2.5 hours to collect a car. Never again!
Reviewed: April 8, 2014
The car was very new and the staff were friendly. There were some mistakes during the paperwork process, like the provided parking spot number not matching the license plate, which caused a vehicle change. Overall, it was fine.
Reviewed: July 31, 2019
This company are the worse bollocks I have ever come across. EWould NOT give me a car that I had paid for because they said my drivers licence was not mine. WTF....... I had o2 bill, code from DVLA, everything registered to address on my licence which was mine. THIS IS A SCAM BEWARE OF INTERRENT. I was not the only one this happened to when I was waiting.
Reviewed: July 17, 2019
Not a negative thought in the whole process. Simple, would recommend to friends.
Reviewed: June 7, 2019
Booked the rental for 8 am pick up only to find the office was still closed. Found telephone number on internet as no telephone number, help or advice to be found at the rental cabin. Called interrent and was told in a very dismissive tone, I would just have to wait until the staff got their. Not a good first impression at all. When staff appeared (8:15) no apology or even acknowledgment that I had been waiting for the 8am collection. Was given an upgrade to a “Mitsubishi” which was actually a MG3. No complaint about the car or the value for money but the service leaves a lot to be desired.
Reviewed: December 15, 2018
Waited half an hour for the shuttle and then another 20 minutes to get to the car rental company. I presented all the required documents as per the platform's requirements and paid online in advance. Once there, I was told I couldn't pick up the car because I needed an international driving permit. I called customer service, and they said they would coordinate. An hour later, they called back and suggested I switch to another rental company like Enterprise. I had to take a shuttle back to the airport and then another to the new rental company. I arrived in London at 1:30 PM, and by the time I got back it was almost 4:00 PM. I had an appointment at 5:00 PM, so I had to cancel the rental. I called a taxi, which cost me 30 pounds to get back to the hotel. It's been over a week, and I still haven't received a refund. An 8+ rating is ridiculous; is this company using us as guinea pigs?
Reviewed: July 17, 2017
Booked an X3 but got a Land Rover Discovery Sport, a brand new car with only 1600 miles on it… But the air conditioning was broken! Picked it up on a Sunday and no one could fix it, and there were no other cars to switch to. We had to drive north on the highway with the windows down. Sigh… It's better to choose a big company! The rental company only cares about taking your money and nothing else. Make sure to be well-prepared!
Reviewed: July 16, 2014
Booking through the domestic QEEQ website was very smooth. However, the company will try to sell you extra insurance when you pick up the car. You can choose based on your own needs. You can refuse it without any problem. I declined because I already purchased additional coverage on the QEEQ website. I returned the car at Heathrow Airport at 9:20 PM. The staff was very friendly and informed me that their shuttle bus runs at 9:30 PM and they would quickly process my return. Sure enough, they completed the car inspection and paperwork in about five minutes and then took the three of us to the departure terminal. Two days later, the £150 deposit was refunded to my credit card. Highly recommended.
Reviewed: July 14, 2014
We were 2 hours late when picking up the car, and they said the car had already been rented to someone else because we were late. We originally booked a 7-seater that could fit 4 pieces of luggage, but we got a smaller car. If we seated 7 people, there would be no space for luggage at all. The back seats can only accommodate children aged 3-5. The return location was very inconvenient. We had to drop off our luggage for check-in first and then return the car, which took about 1 hour and 20 minutes. We almost missed our flight. The GPS that we rented with the car was useless and led us the wrong way. We ended up using our own mobile phone for navigation.
Reviewed: June 24, 2014
The service was pretty good. They were extremely thorough when inspecting the car during exchange. The refund of the deposit was a bit slow.
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