EUROPCAR CAR RENTAL REVIEWS

I HAD A GOOD EXPERIENCE WITH FOX IN SAN JOSE 2 WEEKS EARIER. THIS TIME THERE WERE A NUMBER OF ISSUES 1) IT TOOK 30 MINUTES FOR THE SHUTTLE TO TURN UP FROM LAX 2) THERE WAS A 20 MINUTE WAIT IN THE QUEUE AT FOX 3) THERE WERE NO MIDSIZED SUVS AVAILABLE WHEN I WENT TO SELECT A CAR SO I WAS GIVEN A VERY LARGE JEEP WHICH I FOUND VERY CUMBERSON TO MANOUVRE AND DRIVE. 4) I WAS QUOTED $105? PLUS PETROL @ AROUND $5 PER GALLON. I FELT I WAS RIPPED OFF WHEN CHARGED $150 IN THE END AS THE FUEL GUAGE WAS JUST UNDER FULL!

Counter staff was reasonably helpful and polite. Despite my reservations, the car was good and clean.

Recibí un auto del año con 16.000 km en excelente estado. El único detalle fue que no logré regular la intensidad del tablero de instrumentos para verlo mejor durante el día.

Muy simple y rápido con explicaciones certeras sobre los botones y selección de alternativas.

Amazing staff and good quality cars

Great app that helps me book ahead and saves me money

QUICK CONFIRMATION. MET EXPECTATION

GREAT CUSTOMER SERVICE. EASY BOOKING PROCESS AND GREAT PRICE.

excellent sevices. we need a roadside help during our rental period, and they came as fast as they could around 1hour waiting time

excellent

Yes car was near new and fantastic.

The car was meant to be the equivalent of a Toyota Vitz but it was a very cheap and low spec vehicle. No digital interface and central locking was managed from inside the drivers door. A/C was poor and interior was very old fashioned. Not value for money compared to a recent Toyota.

Honestly it all went smoothly and quickly.

will definitely book with them again!!

Can was great, except as all electric cars - the range decreases faster than initially stated while driving which is a bit stressful, especially on the motorway.

Price drop worked great!

Just need to work on communication with the office at the Auckland airport. Need better communication to be honest

It was alright

Perfect rental

Perfect

The counter staff at pickup were very helpful. The delay in completing paperwork etc was due to an internet outage for the whole south-east due to Storm Ashley. No staff to receive car at Gatwick North terminal, but just parked and left key in the box.

Había tenido buenas experiencias con ellos directamente, pero a través de QEEQ fue malísima

la plataforma es buena y los precios son buenos , pero los seguros no aplican con las arrendadoras y hay que compar un nuevo seguro con ellos o pagar un depósito altísimo (la ´pultima vez me pedían $320 mil pesos por un Nissan Sentra y además si algo pasaba ellos se cobraba de eses depósito y yo por mi parte me arreglaba con mi seguro de AXA

Long time to pickup the car, the type of car I booked wasn't available, lower option provided without refunding the amount

The car was good and everything was easy and quick

Very good service. It was the only company that showed options for the rental I needed

On vehicle return, I was told that THB6000 will be deducted because the floor mats in the car were wet. I informed that staff that there was no rain nor floor in the whole duration of my rental and the mats were not checked when the car was handed over. I raised the issue with the counter and referred to their manager who decided eventually to waive the charge, which was much appreciated. Am concerned if this could be a scam to charge extra for rental.

vehicle was not provided, need to take lower category, on top for expebsive insurance, insteqd of 413eur, they blocked 513eur, because of spending about 2 hours to solve the situation and with small kids I had no choice to accept thia situation..

trying to support,

I picked up the rental car at 22:15 in the dark and dropped it to Dublin approx 8:00 also in the dark. I was accused of scratching the car which I did not do. I showed them (Europcar Dublin airport) the cctv footage of the scratch 15 mins after pickup and they said it didnt matter because I didnt make them aware within the 12 hour window. I only had the car in my possession for 10 hours and the Cork office told me I had 24 hours to report any issues. (Cork Airport office was great). My review here does not allow me to choose my score which is wrong. The car was ok and drove well. it had scratches you would expect from a 2 year old rental car with 85,000kms. The issue is that they wanted to charge me $1500 first, then dropped it to $850 and then to $800 for damage I did not do. Even with video proof they still charged me and I am never ever going to use them again. I had insurance through QEEQ which covers me but it is the principle of the thing. The car had many other scratches on it 7 of which were highlighted in the pre inspection paperwork. so you think they have done their job and notated all the scratches. Make sure you take pics even in the dark as they obviously charged other people before me and never repaired the scratches that those people were charged for. I have 25 rentals on QEEQ alone and this is the only time I have been taken advantage of. DO NOT RENT from EUROPCAR. Plenty other decent companies renting in Dublin Airport. Hertz Dollar Trifty Alamo Budget Avis have all treated me well recently. I would have scored 5 for Europcar Cork Airport and 0 for Europcar Dublin Airport.

My only issue with Qeeq is I want to set the score for my experience and not an algorithm. I would have scored 5 for Europcar Cork Airport and 0 for Europcar Dublin Airport.

Europcar are a good well established company providing a quality vehicle and a satisfactory customer service

All went seamlessly well