We were sold snow chains at the counter which we were told were required by law. If this is the case they should be included in the rental? Were also quite pricey at 100 euros extra
About QEEQ:10.0/10
Excellent pricing, communication and customer service
1) The counter staff was very friendly and helpful.
2) The release of the deposit was immediate!
3) We booked full to full fuel tank, however it was then level to level (which I usually avoid), even though accaptable.
4) The pickup instructions were incorrect. Instructions said exit 8, while it was actually 3. The info on the pickup van was also incorrect, however we managed to get there.
I would use this company again when in Milan. Overall good and happy with the service.
“avoid Sicily By Car / Dryyve in Vieena they are cheap in offer but you pay double at the end!”
About Sicily By Car:5.0/10
At the time of pickup, the counter representative insisted that I either provide an International Driving Permit (IDP) or pay an additional 150 EUR for full coverage issued by your company. As a result, I had to order an online IDP, incurring an extra cost of 78 USD.
Upon returning the car, the receiving agent assured me that everything was in order. However, the next day, I received an invoice with additional charges totaling 90 EUR, including:
Out of Hours Charge (40.83 EUR): I had clearly stated in my booking that I would be returning the vehicle at night, and I was under the impression that this was already accounted for in the rental agreement. Therefore, I dispute this charge.
Austrian Vignette (10.33 EUR): This charge is understood and acknowledged.
Cleaning Surcharge (24.16 EUR): The car was returned in normal condition, with only unavoidable external dirt from rain and minor spotting on the floor mats. There was no excessive dirt or damage that would warrant an extra cleaning fee. I request clarification on the justification for this charge.
Given the above, I request a refund of the unjustified charges (Out of Hours Charge and Cleaning Surcharge) and a review of your policies to ensure transparent communication regarding fees at the time of booking.
This would have to be the worst car rental experience that I have ever experienced having rented cars in most continents. I will recommend everyone NOT renting from EZU.
Firstly, it took well over 30 mins for the van to pick us up from the airport.
Then the car given to us was over 10 years old and had over 210k kms on the clock. We picked the car up at night. Inside the car was a mess and I didn’t even want to sit in the car as it was filthy with 10 years of grime on the inside..
The rental form had that there were no defects on the car and given that we couldn’t see at night we looked the next morning. It would be lucky if any panels of the car weren’t scratched.
We could barely get the car over 80 kms per hour and the car would then start to shake making the car very unsafe.
We called the office to complain about these things and never got a return phone call.
Having rented a lot of cars over the world, I am sorry to say that this is by far the worst experience that I have ever had.
The only positive comment is that your team didn’t try and claim damage insurance on the car when I returned.
일단 렌터카 들이 QEEQ에 대해서 모른다고하고 예약은 되어있으니 이용할 수 있다고했다. 그리고 계약 사항(선택한 보험)에 대해서 모르고 다른 보험을 강요하녀 40불을 더 지급할 수 밖에 없었다. 여행중 이 것에 대해서 물어볼 사람도 도움을 받을 곳도 없었다
다이아몬드 회원 신청을 취소 후 환불 받고싶다.
We arrived at 10pm at night due to flight delays. There were over 100 people in the queue and after 30 mins they told us they had only 2 wheel drive vehicles and no others despite booking a 4WD large vehicle. this was the same for most of the people around us.
This was unacceptable as we were going to be driving in snow on ski fields for the 5 days.
We eventually after 3 hrs saw a customer service person who did provide us with a suitable car but it was much smaller than we had ordered and paid for. We were grateful but would have liked to see a refund for the smaller vehicle.
This was not offered at any stage.
It's not very convenient that the staff didn't speak English. Nevertheless, they did their best to solve everything by using translation app, so all was fine.
About QEEQ:10.0/10
It's a disadvantage that it's not possible to modify the order later on (for instance, to add a child seat). But in general, all is fine!
When booking a vehicle in the US territories, double check with your insurer if they will cover you. Our policy only covered continental US & Canada. We had to add on liability insurance on site.
“Tolles Auto und Service bei Abholung und Abgabe, aber nachträgliche unkorrekte Treibstoffverrechnung”
About GOLDCAR:8.0/10
Sehr unzufrieden bin ich mit der automatischen Verrechnung für das Füllen des Tankes nach der Abgabe. Ich habe das Auto beim Flughafen voll getankt und auch so abgegeben. Ich fühle mich herein gelegt und bin nicht bereit, die mir verrechneten Kosten zu akzeptieren. Ich habe goldcar umgehend geschrieben, aber noch keine Antwort erhalten.
About QEEQ:10.0/10
Tiptop. Ich hoffe, QEEQ verhilft mir zu meinem Recht in Bezug auf die unkorrekte Benzinverrechnung.
“Affordable, nice people but location not with main rental firms.”
About Al Kafi:7.0/10
Didn’t pick us up Airport as per instructions which wasn’t ideal. A number being supplied would be good (I may have missed this)! Also highlighting looking for Wheego may help!
On drop off I forgot my gloves in the car and I was already back at the airport when I noticed. The staff organized to have the gloves delivered to me within half an hour of my drop off at the airport.
Very impressive!!
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