After reading the Budget reviews, I was a bit concerned. I have to say on arrival it was a very pleasant experience with helpful and friendly staff. The car was what we expected in size and fitted our luggage perfectly. I would definitely recommend and will be using again.
About QEEQ:10.0/10
Very easy process and a fast and efficient customer service. The value of the car hire was second to none. I will be using again and highly recommend.
The car, a Hyundai Tuscon SUV, was okay but not very economical and given the high price, not very satisfying. The staff at Europcar were helpful and responsive, but the uplift procedure was unnecessarily long and complicated.
Booked a small manual compact a month before our trip, we were told at the check in desk they didn't have a car that size and would we like to upgrade? (additional €45/day) when I protested that the upgrade should be at their costs, I was told we would have to wait until the found a car from another hire company. We were left waiting an hour before getting the car (which had the company's livery on it, so clearly had it all along)
When I complained to the manager, he told me they have a shortage of cars and some people have to wait 6 or 7 hours!!
This company seems to operate on low sticker price and rely on up-charges and bad service (one of the check in staff spend more time texting on her phone than working)
I won't be using them again - you get what you pay for...
Few things that I did not like:
- The place does not accept a Venezuelan license despite the license being international
- The person that we spoke to did not speak any English but only Italian which made the conversation painful
- The staff did not explain to us how tolls work in Italy so we paid a ticket because we did not know how they work
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