QEEQ CAR RENTAL REVIEWS

The car model wasn't the one I booked - they said that the model wasn't part of their fleet anymore. They didn't accept my card at the booking - luckily I had a second one.

It would be better to actually be able to rent the car model booked on the website instead of something different.

Very friendly and helpful staff.

What amazing staff and service. Highly recommend

Car was brand new. Staff was friendly and explained everything clearly.

Car was in a very good condition and didn't have any damages. We did have to wait a very long time at the Europcar counter to get our keys. They should have also mentioned that the drop off location had changed.

Was easy to find the type of car we wanted and for the dates booked. Customer Support was helpful in figuring out the new location of drop off.

During my recent car rental experience, I encountered aggressive upselling tactics that were both unprofessional and based on questionable premises. Firstly, the staff heavily emphasized worst-case scenarios to upsell additional insurance, presenting it as though an accident was almost inevitable as soon as I drove off the lot. This approach felt more like fearmongering than a genuine effort to assist customers in making informed decisions. Secondly, I was offered a Fuel Purchase Option at an upfront cost of $67, under the claim that it would relieve me of the need to return the car with a full tank of fuel. However, based on average fuel consumption for a typical trip in Hawaii, the estimated cost of fuel would likely be under $50—even if the car was used daily. This option, therefore, seemed overpriced and unnecessary. The sales tactic included exaggerating the inconvenience of refueling in Hawaii, including claims that fuel stations were difficult to access or that foreigners might face additional fees due to credit card charges. The most peculiar assertion was that entering a ZIP code at fuel stations posed a significant obstacle, which seemed far-fetched and misleading. These aggressive upselling techniques undermined my trust in the service and detracted from an otherwise straightforward rental process. I would encourage a more transparent and customer-focused approach, emphasizing informed choice over pressure tactics.

As always, the process was seamless, with an easy-to-navigate system and excellent communication. I especially appreciated the WhatsApp messages providing timely reminders about my car rental and helpful tips on navigating the area, including recommendations on places to visit. The inclusion of Google Maps links for both pick-up and return locations was incredibly useful and much appreciated. This small but thoughtful detail made the process even smoother. Additionally, thank you for the heads-up about potential upselling tactics for insurance and other services at the rental location. Your proactive advice helped me feel prepared and confident during the transaction. Overall, a fantastic experience—thank you!

Everyone was very helpful.

It was most definitely the most affordable option I could find.

I was supplied with a modern compact car (Chevrolet Malibu) which I found enjoyable to drive.

Booking process was straightforward - I got what I wanted.

余分な保険をつけないでほしい。車の鍵が2つもらえたのだが、その2つが普通だと取れない。針金で連結されており、どうやれば取れるのかとカウンタースタッフに聞いたところ、ガソリンスタンドなどで切断してもらう必要があると言う答えだった。これでは、2つ貸してもらう意味がない。2つに分かれた状態で、2つのキーを貸して欲しい。

カナダからアメリカへ国境を超える予定だったのだが、最初に借りていたレンタカー業者だとそれができないことを、事前に電話で教えてもらえたので、違う業者で借り直すことができた。

I've used Dollar as well as Budget car rental companies at the International airport in Nassau. Avis has been my best experience to date. The best quality of car by far, zero issues with the car, and the service was extremely quick, smooth, seamless. Excellent!!

This was my first time using QEEQ for booking a vehicle in Nassau. I've previously used Expedia, as well as another booking company. However, QEEQ was my best experience by far. Quick, smooth, easy, and the best price compared to all the others. This will definitely be my default booking / reservation company from now on.

Un auto prácticamente nuevo

Plataforma fácil de emplear

Did not use the QEEQ reservation but made another even though I presented the QEEQ documents. Got charged double.

Worked well

Waiting on an itemized bill please so I can verify what I have been charged for on my credit card.

Waiting time maybe need to improve, because I only seen 3 staff at the counter with a lot of customer still waiting the queue

Very friendly service and free upgrade because the counter staff member saw that we had a large Family.

There are too many annoying pop-ups when using quick with false discounts.

車はとても良かったし、日本語を喋れるスタッフがいたので心強かった。

ラインで事前に連絡くれたり、カスタマーサービスへ質問してもとてもすんなり回答が得られた

契約していないし追加保険を請求してくる（これ毎回） つけるな！と言っても無許可で付けてくる（これ完璧詐欺）

The car had a few electrical issues. It would show hazard lights when going over a bump. Sometimes it would start but not want to go anywhere. When driving in the middle of a lane it would try to pull the car over closer to the line. East Coast have been informed of this. The Haval is has uncomfortable driver seating. The headrest angles in too far and gives the driver a sore neck. Not sure we would rent one again.

Not realising you are overseas, I was charged an extra fee. If I had known that I would have used a different credit card. I am not sure it worked out any cheaper than hiring direct through supplier here in Australia.

DON'T USE GOOGLE MAPS LINK FROM SMS. IT DIDN'T WORK. GAVE ME THE WRONG DIRECTIONS. USE INFORMATION LINK SMS ONLY. CUSTOMER SERVICE DID NOTHING WHEN I TOLD THEM.

Horrible expérience avec Budget. Aucun véhicule de disponible. On ne reconnais pas la réservation. Le conseiller veut démarrer un contrat avec une autre cie. Nous sommes incapable de rejoindre QEEQ pour parler a un agent. Il nous charge plus cher pour la nouvelle réservation. Nous finissons par devoir accepté en l'absence de communication avec QEEQ et la confusion totale dans le dossier. Nous commençons le voyage totalement stressé.

Nous avons payé en double pour une réservation. Plus de 1400$. Incapable d'avoir le véhicule initial avec Budget. Nous avons dû débourser pour appeler a l'international. Cela a pris beaucoup de notre temps vacances pour gérer la situation. Et nous n'avons pas encore de remboursement pour une réservation sans véhicule. C'est long et stressant. Nous espérions une autre expérience de voyage